topic Billing in Get Support

Billing

legereb — Thu, 20 Jan 2022 20:51:13 GMT

according to my MC bill it appears I was billed twice on November 26, 2021 for $40.25. My number is 1 (506) ***-****. That is also not my regular bill. Pls explain!

I haven’t checked other months yet. Can u pls and let me know that too. I’ll of course confirm on my end. Tks.

ShawnC edited phone number

Re: Billing

0PX9O4 — Thu, 20 Jan 2022 20:34:49 GMT

@legereb

This seems problematic. Please send a private message to CS_Agent with your account details so they can get it fixed for you.

Re: Billing

Anonymous — Thu, 20 Jan 2022 20:36:43 GMT

@legereb

go sign in to Self-Serve, to review your account history transaction,

do you found at Available Funds:$$ has the amount left, leave it for next bill cycle the will take it from there automatically,

if see any wrong charges

send a private message to Customer Support Agent by Click Here link,

Re: Billing

dabr — Thu, 20 Jan 2022 20:38:53 GMT

@legereb Please use the downward arrow top right of your post and edit/delete your tel. number as you're posting on a public forum.

For the billing errors on your CC statement, do you pay for more than one account at PM, or perhaps did during that cycle last year?

Otherwise submit a ticket via the chatbot and ask PM CSA's to investigate the charges so that they can be refunded as an account credit which will be used to pay for future renewals or purchasing add-ons.

Here's couple of links to contact CSA:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Billing

softech — Thu, 20 Jan 2022 20:40:50 GMT

@legereb Please update your post to remove your phone number. Just click on the down arrow on the top right on your post

For your duplicated charge, how long you have been with PM? did you got charged twice on Dec 26 as well? Did you just join around Oct? If so, did you recall any activation error caused you to re-attempt to activate a 2nd time?

Or did PM charge you on Dec 26? I wonder if it got charged twice but the amount sitting as Available Fund and used to pay on Dec 26?

Did you make any plan change on Nov 26?

You said that was not your regular bill, which plan do you have?

Check the Transaction log in My Account for the last 3 months to see if it makes sense

If not, open ticket with PM Support , here are the 2 ways (please expand Spoiler):

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Billing

smp99 — Thu, 20 Jan 2022 20:52:40 GMT

My guess is that maybe you credit card is also associated with another account. Does the transaction date on your credit card line up when you were supposed to be charged?

Re: Billing

computergeek541 — Fri, 21 Jan 2022 04:49:55 GMT

unnecessary repetition a couple of hours later