topic Re: Manage AutoPay in Get Support

Manage AutoPay

kangyuxin — Thu, 20 Jan 2022 20:29:30 GMT

I have my AutoPay setup. And the payment looks like went well after the setup.

But I am still getting the email and txt message from Public Mobile that says the the AutoPay is not properly set up and "Missed a payment? Your Public Mobile account is in suspend."??

Re: Manage AutoPay

0PX9O4 — Thu, 20 Jan 2022 20:30:42 GMT

@kangyuxin

If your service is still active, you can safely ignore the message. It's one of countless long-standing flaws in PM's self serve system.

Re: Manage AutoPay

dabr — Thu, 20 Jan 2022 20:50:37 GMT

@kangyuxin If your phone service is working then you can ignore the Account Suspended message you are seeing as that usually appears on the payment date and will go back to showing Active shortly. Errant email messages about payment failure have also recently been reported by others and can be safely ignored if all your phone services are working.

edited

Re: Manage AutoPay

Yummy — Thu, 20 Jan 2022 22:24:37 GMT

PM will send every customer SMS 3 days before renewal date to notify them of approaching pay date. If you have autopay set up, nothing to worry about (except autopay failure which occasionally does happen).

After renewal date you will receive 2 more SMS from PM saying how much rewards have been applied to your bill and that payment is successfully made.

On renewal date, log in into your account and enjoy scary message - account suspended. Ignore it...