topic Re: Transferring phone number in Get Support

Transferring phone number

David74 — Thu, 20 Jan 2022 19:16:35 GMT

Yesterday when I got at Public SIM at Walmart I wasn't told about porting my old phone number. I have a VOIP line from Teksavvy with a number I've had for the last 50 years. It would be great if I could use it with my first cell phone.

Re: Transferring phone number

will13am — Thu, 20 Jan 2022 18:45:08 GMT

@David74 , number transfer is a self serve feature in your online account. Please follow this help article on how to. Good luck and welcome to Public Mobile.

https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

Re: Transferring phone number

softech — Thu, 20 Jan 2022 18:48:45 GMT

@David74 It is not too late. You can still change number now

Just login to My Account and pick Change Number and then select "Transfer a wireless or wireline number from another provider"

You will then need to complete the rest of the form

Please note transferring from Teksavvy could take 3 to 7 business days depends on the complexity of the work

Re: Transferring phone number

BKNS27 — Thu, 20 Jan 2022 19:30:12 GMT

@David74

Are you asking your old Teksavvy number for 50 years to be ported over to PM?

If this is the case, you need to contact a PM CS_Agent by private message (envelope icon) or SIMon chat button and type in Create a Ticket then follow the prompts.

Re: Transferring phone number

computergeek541 — Thu, 20 Jan 2022 19:58:34 GMT

Re: Transferring phone number

Yummy — Thu, 20 Jan 2022 20:01:55 GMT

@BKNS27 wrote:
@David74
Are you asking your old Teksavvy number for 50 years to be ported over to PM?
If this is the case, you need to contact a PM CS_Agent by private message (envelope icon) or SIMon chat button and type in Create a Ticket then follow the prompts.

Why would he need assistance of CSA when everything could be done in self-service?

OP has to open PM account, select proper plan, get temporary number, confirm everything works as expected (SMS/calls/Internet) and then request porting.

I assume OP has 'land line' so he will not be getting SMS to reply YES.