topic Re: Loyalty / Auto pay rewards in Get Support

Loyalty / Auto pay rewards

jemtor — Thu, 20 Jan 2022 00:57:11 GMT

Hello,

I've been on public mobile for over 6 years, I set up my auto pay when I signed up and since then my account states that I should see:

Loyalty Rewards: $15
Autopay Rewards: $6

My bill for every 3 months should be $120, I pay for a 3-month cycle. I randomly checked and noticed that I get charged $115 every three months, shouldn't the loyalty rewards make the 3-month payment $99?

Re: Loyalty / Auto pay rewards

NDesai — Thu, 20 Jan 2022 01:00:48 GMT

@jemtor Can you post a screenshot of the payment/transaction history from your self-serve account? Be sure to hide any personal details. If you are getting $21 rewards, it should be ($120 - $21) + tax.

Re: Loyalty / Auto pay rewards

Anonymous — Thu, 20 Jan 2022 01:05:03 GMT

@jemtor

your plan for $120 -$15-$6=$99 plus Tax.. and the Tax only you will see it at your bank statement,

not see it at PM transaction history.

Re: Loyalty / Auto pay rewards

Spudster — Thu, 20 Jan 2022 01:08:46 GMT

@jemtor

Contact Customer Support Agents, they can help. There are 2 ways to reach them:

Create a support ticket by clicking here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request. Then click Click here to submit a ticket , or,

Send a private message to them by clicking here

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

Re: Loyalty / Auto pay rewards

darlicious — Thu, 20 Jan 2022 01:09:47 GMT

@jemtor

Do you see the $21 in rewards credited to your transaction history before your autopay card is charged for your plan amount? What is the automatic top up amount being charged in your transaction history? Is your credit card getting charged $115+tax? Or $115 total?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Loyalty / Auto pay rewards

Meow — Thu, 20 Jan 2022 01:10:50 GMT

With 13% tax it should be $111.87.

What exact amount you see on your credit card statement? What you see on PM account is amount without tax.

You ARE really loyal customer! Bravo to you!

Re: Loyalty / Auto pay rewards

darlicious — Thu, 20 Jan 2022 01:17:10 GMT

@Meow

Yes I am thinking of the Atlantic provinces $15% HST and the possibility that the last renewal is the last one before loyalty bumps up to $5:per 30 days.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Loyalty / Auto pay rewards

computergeek541 — Thu, 20 Jan 2022 01:56:36 GMT

@jemtor wrote:
Hello,
I've been on public mobile for over 6 years, I set up my auto pay when I signed up and since then my account states that I should see:

Loyalty Rewards: $15
Autopay Rewards: $6
My bill for every 3 months should be $120, I pay for a 3-month cycle. I randomly checked and noticed that I get charged $115 every three months, shouldn't the loyalty rewards make the 3-month payment $99?

Your payments don't actually cover a plan for 3 months, but rather for 90 days. This can be important for knowing when payment will occur and when your data amounts reset.

Re: Loyalty / Auto pay rewards

BKNS27 — Thu, 20 Jan 2022 04:06:00 GMT

@jemtor

The government always want their cut…taxes.

Re: Loyalty / Auto pay rewards

Anonymous — Thu, 20 Jan 2022 04:17:26 GMT

(120 - 21) * 1.15 (max prov tax) = 113.85. Not sure where the OP got 115 from.

Say (120 - 15) * 1.05 (min prov tax) = 110.25 or (120 - 15) * 1.11 = 116.55.

Or even (120 - 6) * 1.05 = 119.70. Still where's the 115?

So maybe the OP has rounded up or down somewhere to just say 115.

A screenshot would be useful. Maybe something else is going on.

Re: Loyalty / Auto pay rewards

jemtor — Thu, 20 Jan 2022 15:46:31 GMT

Hello All,

Thank you for your feedback! my credit card statement is always exactly $115.6 per 90 days, i was expecting about $111. not sure why it's off. I've opened a ticket to find out.

Re: Loyalty / Auto pay rewards

Anonymous — Thu, 20 Jan 2022 16:08:47 GMT

@jemtor : Still a mystery. All the math here starts on even dollars...no cents. Not sure how you are being charge 115.60. Oh well. They'll figure it out. Stick to your guns though...there might be some newbie agents.

Re: Loyalty / Auto pay rewards

ShawnC13 — Thu, 20 Jan 2022 16:36:53 GMT

@jemtor If that is the charge on your credit card, let us know what province you are in with what tax rate.

Re: Loyalty / Auto pay rewards

Anonymous — Thu, 20 Jan 2022 16:41:45 GMT

@ShawnC13 : I did the math. Nothing gets to an even dollar. 5, 11, 12, 13, 14.975, 15. Maybe I did it wrong.

@jemtor : Maybe you could post a screenshot of your overview page. Just the left side from the Available Funds down to the end of My Data & Add-ons.

Re: Loyalty / Auto pay rewards

ShawnC13 — Thu, 20 Jan 2022 16:46:48 GMT

@Anonymous I am wondering if the original statement of being here 6 years is actually completed 5 in my 6th and they haven't made the latest renewal so Loyalty is at 12 (instead of 15) + 6 for autopay would be down to $102 say 13% tax gets it to $115.26

Brackets added in edit

Re: Loyalty / Auto pay rewards

jemtor — Thu, 20 Jan 2022 16:45:56 GMT

I'm talking to customer support, they mentioned that my plan rate is $120 for every 90 days, and based on my rewards my bill comes to $102 which is why I'm being charged $115.26. But I asked why my bill is $102 as my rewards show the following:

No response yet.

Re: Loyalty / Auto pay rewards

jemtor — Thu, 20 Jan 2022 16:54:27 GMT

oh, ok here's the explanation:

For the last year payments (in 2021), the rewards were $12 ( $4 for 4 years of loyalty X 3 months) for loyalty rewards and $6 ($2 X3 months) for AutoPay. That was on 2021, when you had 4 years spend on the network.

On the coming renewal, this January 2022, the price of the plan will be $99, as loyalty rewards will grow to $15 ($5 X3 months) and AutoPay will stay the same $6 ( $2X3 months).

makes sense but I thought I was in my 6th year as I signed up when public mobile launched back in 2016? I'm not sure how the dates are calculated.

Re: Loyalty / Auto pay rewards

darlicious — Thu, 20 Jan 2022 17:00:54 GMT

@jemtor

Loyalty doesn't kick in til after your first year here. So you get $5 in your sixth year. Kind of like you are age zero until your first birthday.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Loyalty / Auto pay rewards

Anonymous — Thu, 20 Jan 2022 17:43:12 GMT

@jemtor : My kingdom for a 2. You wrote 115.6 lol. Yes loyalty starts after 1 year.

0 - 1 = 0

1 - 2 = 1

2 - 3 = 2

3 - 4 = 3

4 - 5 = 4

5 - ~ = 5

And there it is in a 1000 words. You've just tipped over into that 5 - ~ bracket. But it won't reduce your payment until the next renewal. Edit: ~~ShawnC13 called it.~~ That is of course the lovely and talented one and only darlicious.

Re: Loyalty / Auto pay rewards

jemtor — Thu, 20 Jan 2022 17:10:31 GMT

Ok, so based on that wouldn't this be true?

Jan - 2016 - Reward $0
Jan - 2017 - Reward $1
Jan - 2018 - Reward $2
Jan - 2019 - Reward $3
Jan - 2020 - Reward $4
Jan - 2021 - Reward $5
Jan - 2022 - Reward $6?

i feel like im missing the obvious here lol. Does anyone know what date the original free sim / $120 public mobile date launched? was it in 2017?