topic Re: No email received in Get Support

No email received

Kuldip — Wed, 19 Jan 2022 21:30:32 GMT

I have not received an email to reset password. Public Mobile system is so stupid, why cant we talk to someone.

Re: No email received

Anonymous — Wed, 19 Jan 2022 21:34:00 GMT

check your email spam,

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

only them will reset for you,

Here’s How To Contact Customer Support Agent,

send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck.

Re: No email received

dabr — Wed, 19 Jan 2022 21:33:38 GMT

@Kuldip Have you checked your junk folder?

Re: No email received

0PX9O4 — Wed, 19 Jan 2022 22:36:55 GMT

@Kuldip

I already suggested this in your other thread that opened a couple hours ago, but I'll say it again: You can always private message PM agents directly @CS_Agent

Re: No email received

BKNS27 — Thu, 20 Jan 2022 02:28:06 GMT

@Kuldip

You won’t get an email…it is only through private message from the CS_Agent.

edited by/note from computergeek541: There is supposed to be a password reset e-mail message sent by Public Mobile when the Self Serve website forgot password procedure is used.

Re: No email received

hTideGnow — Wed, 19 Jan 2022 23:25:40 GMT

HI @Kuldip

Were you using Forgot Password link to reset password? If so, you are supposed to get the email to reset password

If you checked Junk mail and not there, open a ticket with Chatbot , click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

type: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No email received

Anonymous — Wed, 19 Jan 2022 23:26:21 GMT

@BKNS27 : There are two possibilities here. They tried the password reset and didn't get that email <-. Or they're trying to contact the CSA's where indeed it would be in pm (other than the default notification via email)

Re: No email received

Spudster — Thu, 20 Jan 2022 00:19:20 GMT

@Kuldip

Customer Support Agents can help. There are 2 ways to reach them:

Create a support ticket by clicking here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request. Then click Click here to submit a ticket , or,

Send a private message to them by clicking here

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

Re: No email received

Meow — Thu, 20 Jan 2022 00:42:55 GMT

@Kuldip wrote:
Public Mobile system is so stupid, why cant we talk to someone.

Because if you want low priced mobile service you cannot have live human on support. It will cost company at least $50K/year+benefits to have dedicated staff answering same/similar questions all the time.

But you have dedicated and knowledgeable customers here willing to dedicate their time answering same/similar questions day after day. I will take that any day over paid staff...