topic Re: Why my plan shows expired? Any body had this problem? in Get Support

Why my plan shows expired? Any body had this problem?

edmonch2013 — Tue, 04 Jan 2022 19:16:16 GMT

When i look at mh plan, it shows expired as below.

My Plan Pick & Pay $120 per 90 Days

This plan includes: -
- 12GB Data
- Expired
- Unlimited International Text
- Unlimited Provincial Talk

is that mean i can not get 12GB next renew?

Already message MOD waiting for response. Everyone ,double check yours, not sure if you have same problem.

Re: Why my plan shows expired? Any body had this problem?

SD08 — Sun, 02 Jul 2017 03:34:37 GMT

That "expired" is merely referring to any promo plan that is no longer offered. I have a Fall 2016 promo and my account also shows that wording too in the plan details page. You will still be able to renew on the same plan as long as you don't make any changes. I've renewed my plan twice already even with that description showing in my account. In your case, I think the system is jumping the gun a bit if you are on the Freedom-targeted promo, as that has been extended to July 6th. As long as your service is working, you don't need to worry about that.

Re: Why my plan shows expired? Any body had this problem?

will13am — Sun, 02 Jul 2017 04:18:04 GMT

This is one thing that should be removed from the list. It adds nothing but confusion for customers. The way we find out about in market plans is by going to the plan selection page.

Re: Why my plan shows expired? Any body had this problem?

SaiX — Sun, 02 Jul 2017 18:42:00 GMT

I'm glad to hear some clarification from the community but really, it should not show as it puts worries and doubts to some of us that is currently on the promo plan.

Re: Why my plan shows expired? Any body had this problem?

lzhang525 — Sun, 02 Jul 2017 19:04:06 GMT

my plan detail shows the same. agree it should be removed so pp doesn't get confused and worried.

Re: Why my plan shows expired? Any body had this problem?

jbp — Mon, 03 Jul 2017 17:02:58 GMT

Thank you for posting this. I was worried too. Same situation. Ported from Freedom.

Re: Why my plan shows expired? Any body had this problem?

AngeeDee — Mon, 28 Jan 2019 04:40:31 GMT

Mine expired also. (Jan 26th) Then it renewed on the evening of 27th but I had no phone service for almost 24 hrs.

Re: Why my plan shows expired? Any body had this problem?

Lieux — Mon, 28 Jan 2019 13:16:14 GMT

Strange...if it's every month the same you will need to write a message to the moderator to check...https://productioncommunity.publicmobile.ca/t5/notes/composepage.... @AngeeDee

Re: Why my plan shows expired? Any body had this problem?

AngeeDee — Tue, 26 Feb 2019 20:40:56 GMT

Yes! I’m on autopay yet every month since Dec. I get notification that my account is suspended due to insufficient funds.

Re: Why my plan shows expired? Any body had this problem?

Lieux — Tue, 26 Feb 2019 21:02:39 GMT

Hello @AngeeDee

Is it a problem now?? Or it was just a follow-up...?

Re: Why my plan shows expired? Any body had this problem?

AngeeDee — Tue, 26 Feb 2019 21:12:18 GMT

It’s been going on since the beginning of Dec.

Re: Why my plan shows expired? Any body had this problem?

Lieux — Tue, 26 Feb 2019 21:14:03 GMT

If your account shows EXPIRED but you still call and text don't do nothing it's normal...the day before your renewal date the EXPIRED appears and after that go back to ACTIVE..

Re: Why my plan shows expired? Any body had this problem?

Eddy_G — Tue, 26 Feb 2019 21:17:33 GMT

Hi AngeeDee,

I've sent you a PM. Could you please check?

Re: Why my plan shows expired? Any body had this problem?

AngeeDee — Tue, 27 Aug 2019 21:43:19 GMT

All is well now. It was a credit card issue and not PM though they solved it for me.