topic Re: Autopay is not working?????????????? in Get Support

Re: Autopay is not working??????????????

myy — Wed, 19 Jan 2022 04:42:45 GMT

This happened to to me too! Phone stopped working on January 15th. It was supposed to autopay on January 17th. I did a manual payment of the plan cost as @Anonymous suggested, but don't see any of my autopay/loyalty/referral credits. How do I get those missing credits back?

Re: Autopay is not working??????????????

Anonymous — Tue, 18 Jan 2022 17:35:25 GMT

@myy : What is your current balance or Available Funds? Maybe post a screenshot of your payment history from here (not payment card).

Re: Autopay is not working??????????????

myy — Tue, 18 Jan 2022 17:44:36 GMT

@Anonymous current balance is $0. I included the transaction history as of now and the message I saw on January 15th when the phone stopped receiving/making calls. After the payment on January 15th, phone was able to make calls again. Thanks for looking into this!

Re: Autopay is not working??????????????

softech — Tue, 18 Jan 2022 17:49:24 GMT

@myy So, you made a payment on Jan 15 and it worked for couple days

Maybe try to click Lost/Stolen first to suspended the service. Then logoff My Account and go back and remove the Lost/Stolen after 5 minutes. Logoff My Account and Reboot the phone and see how it goes

Re: Autopay is not working??????????????

Anonymous — Tue, 18 Jan 2022 17:49:50 GMT

@myy

maybe you will found at Available Funds:$$ has the amount left, leave it for next bill cycle the will take it from there automatically,

or if you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent,

send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Autopay is not working??????????????

Anonymous — Tue, 18 Jan 2022 17:59:29 GMT

@myy : Something is peculiar here. It's one day early. Did you possibly use the Lost/stolen function? Your Dec 17 term should have taken you to overnight of 15-16. So why did it stop working on the 15th? But then you made your payment and it started again. ??

I dunno. Contact CSA's as mentioned and get those rewards applied. Something seems off though.