topic Re: leaving public mobile in Get Support

leaving public mobile

de13 — Wed, 19 Jan 2022 03:04:28 GMT

Hello, Sadly I have left Public Mobile. How do I know that the auto pay has been deactivated? With gratitude, de13

Re: leaving public mobile

esjliv — Wed, 19 Jan 2022 03:06:03 GMT

@de13 call 611 from your device to remove Autopay.

OR, log into your Self Serve account to remove the credit card.

IF needed contact CSA for help remove any payment methods: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: leaving public mobile

softech — Wed, 19 Jan 2022 03:07:24 GMT

@de13 did you port your number away from PM? If so, you account would have closed already and you cannot really check it.

Just check your credit card and make sure it didn't get charge again. usually it is no problem. should be all fine.

If you really want to confirm, you can open ticket with PM Support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: leaving public mobile

computergeek541 — Wed, 19 Jan 2022 03:07:06 GMT

@de13 wrote:
Hello, Sadly I have left Public Mobile. How do I know that the auto pay has been deactivated? With gratitude, de13

Did you simply stop using your Public Mobile service or did you port the phone number out to another carrier? If you ported out, your Public MObile account would have been automatically closed. Check if your Public Mobile service still works. The Public Mobile service no longer working would mean that this account has been closed.

Re: leaving public mobile

de13 — Wed, 19 Jan 2022 04:17:10 GMT

Thank you very much computergeek541. I did port my number to another carrier and my PM account has been closed. i am very grateful for your knowledge, kindness and effort. Metta, de13

Re: leaving public mobile

de13 — Wed, 19 Jan 2022 04:21:15 GMT

Hello softech. I did port my number away from PM and my account has been closed. Thank you very much for the link. I am very grateful for your generosity of time, skill, effort and knowledge. Metta, de13

Re: leaving public mobile

de13 — Wed, 19 Jan 2022 04:27:19 GMT

Thank you esjliv. I shall call 611 or contact CSA if necessary. With gratitude for your kindness, knowledge and generosity. Meta, de13

Re: leaving public mobile

Anonymous — Wed, 19 Jan 2022 05:18:20 GMT

@de13 : There have been sporadic reports of people continuing to be charged after porting out. So whenever your previous plan was scheduled to renew just keep an eye on your payment method. If nothing happens through the day then you're clear.

Re: leaving public mobile

de13 — Wed, 19 Jan 2022 05:25:14 GMT

Thank you z10user4 I shall. With gratitude for your clear, timely and kind response. Metta, de13

Re: leaving public mobile

computergeek541 — Wed, 19 Jan 2022 05:45:49 GMT