topic Payment issues in Get Support

Payment issues

Marshall1 — Wed, 19 Jan 2022 03:32:53 GMT

I’ve tried three different top up vouchers. And none has worked I have receipts One was 50$. And two were 25 $. I’ve tried to submit ticket to no avail. Please help !!

Re: Payment issues

softech — Wed, 19 Jan 2022 03:37:10 GMT

@Marshall1 Where did you buy the vouchers? how long you bought it?

Vouchers from some places might need to wait 24 hours before it could be use

but..if you have bought the vouchers for over 24 hours or if you want to open ticket with PM to confirm now, here you are (expand the spoiler):

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Payment issues

darlicious — Wed, 19 Jan 2022 04:08:01 GMT

@Marshall1

The retailer that you purchased your vouchers from makes a big difference as to when they are valid. Secondly you can only make two attempted payments before being locked out for one hour by just getting an error message. More member contributed info can be found here:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905

Make sure you are using the 12 digit pin #.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Payment issues

Anonymous — Wed, 19 Jan 2022 04:55:48 GMT

@Marshall1 : Did you also try the 611 service to redeem them?

Re: Payment issues

computergeek541 — Wed, 19 Jan 2022 05:37:37 GMT

Re: Payment issues

Anonymous — Wed, 19 Jan 2022 18:03:19 GMT

@Marshall1

* some vouchers take 24 hours to activate,

you can call 1 855 4PUBLIC and add your voucher PIN
or call *611

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

You will usually find it at the top or bottom of the receipt. To top up your account with a voucher, log into your Self-Serve, account, click on the "Payment" tab, then "One-time payment". In the form that appears on the next page, click on "Payment voucher" as the payment method, enter the voucher code below, then click "Submit".

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Payment issues

Zyl — Thu, 20 Jan 2022 14:57:44 GMT

@Marshall1 What would you mean by "none has worked"? You don't see it in your self-serve account when you go to "My Account"? All of your top-up's should show up in "My Add-on:s" on the "Overview" tab as soon as you login in. Are you able to use the additional minutes? Would help oh you can elaborate a bit more. Thanks

Re: Payment issues

darlicious — Thu, 20 Jan 2022 15:10:20 GMT

@Zyl

I think you are confusing add ons with pm "top up" vouchers. Once added to the account they will appear in the transaction history as a manual top up.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Payment issues

Zyl — Thu, 20 Jan 2022 16:29:24 GMT

@darlicious I tried to delete my reply as soon as I realized that the OP is talking about vouchers and not add-on's but there is no way for me to delete my post so it's staying. That's why I made a suggestion to add a "delete reply" functionality to the forum.

Sorry about the confusion and hopefully it won't cause to much confusion.

Re: Payment issues

Anonymous — Thu, 20 Jan 2022 16:38:09 GMT

@Zyl : For some etiquette, you could go back and strikeout the text with an Edit in front or simply clear out the text and have nothing or what I've done on occasion - nvm.

Re: Payment issues

Zyl — Thu, 20 Jan 2022 16:46:43 GMT

@Anonymous I will have to do that when I get onto a desktop, there is no strikeout tool on the toolbar either when posting from a cellphone.

Re: Payment issues

darlicious — Thu, 20 Jan 2022 16:50:05 GMT

@Zyl

Or me.....with oops!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Payment issues

softech — Thu, 20 Jan 2022 16:51:49 GMT

@Zyl wrote:
@Anonymous I will have to do that when I get onto a desktop, there is no strikeout tool on the toolbar either when posting from a cellphone.

Yup.. unfortunately some editor options are not working on mobile browser.. 😞