topic Re: Holiday Rewards in Get Support

Holiday Rewards

sc2021 — Wed, 19 Jan 2022 03:03:45 GMT

Hello,

I'm still waiting for this to be added to my account and I messaged a mod three weeks ago, but never got a response. How can I proceed from now? Thank you for your help!

Re: Holiday Rewards

computergeek541 — Wed, 19 Jan 2022 03:04:53 GMT

@sc2021 wrote:
Hello,

I'm still waiting for this to be added to my account and I messaged a mod three weeks ago, but never got a response. How can I proceed from now? Thank you for your help!

The customer support agents are the only people who can help you with this. Please send CS_Agent another message.

Re: Holiday Rewards

softech — Wed, 19 Jan 2022 03:09:14 GMT

@sc2021 Did you check the Community inbox, envelope icon on top right? PM support will communicate and work with you via messaging there.

If there is really no update, please open ticket with PM Support once more. Again, these are the 2 ways to open ticket with PM :

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Holiday Rewards

BKNS27 — Wed, 19 Jan 2022 03:17:05 GMT

On the Announcement Section, PM staff announced that they completed all Holiday Rewards.

You need to contact a CS_Agent by clicking on private message for them to look into it for you.

Re: Holiday Rewards

sc2021 — Wed, 19 Jan 2022 03:26:42 GMT

I messaged a CS agent three week ago and no, there is no reply. I will try clicking the bubble on the lower, right hand corner.

Thank you for your help.

Re: Holiday Rewards

BKNS27 — Wed, 19 Jan 2022 03:36:59 GMT

@sc2021

There was a glitch on the SIMon chat button so it might be quicker to ask on the private message (envelope icon).

Re: Holiday Rewards

softech — Wed, 19 Jan 2022 03:38:31 GMT

@BKNS27 The glitch might have been fix. PM took down that warning about Simon. I also opened another ticket the other day without issue.

But if @sc2021 wants, yes, use the direct message link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Holiday Rewards

Meow — Wed, 19 Jan 2022 17:33:53 GMT

@sc2021 wrote:
I messaged a CS agent three week ago and no, there is no reply. I will try clicking the bubble on the lower, right hand corner.

You will have to send them private message as advised by @softech. Ticketing systems does not work properly, yet.

From my experience, CSA replies withing 1-2 hours and they did reply every time I requested assistance.