topic Re: Sim lock code in Get Support

Sim lock code

Sailamike — Wed, 19 Jan 2022 01:20:04 GMT

I put my public mobile sim in different phone to see if I’d like it. I Didn’t But when I put my sim back in my public Mobile phone it says sim locked

Locked sim

Sailamike — Wed, 19 Jan 2022 01:15:28 GMT

my SIM card is locked I need unlock code

Re: Locked sim

0PX9O4 — Wed, 19 Jan 2022 01:16:45 GMT

@Sailamike

Please send a private message to CS_Agent with your account details to ask for your PUK (PIN unlock code).

Re: Locked sim

hTideGnow — Wed, 19 Jan 2022 01:18:13 GMT

Hi @Sailamike If it is SIM card unlock code, open a ticket with PM Support

click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

Type: Unlock a phone
Click "Sim card PUK"
Click "Contact Us"
Click "Click her to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked sim

Anonymous — Wed, 19 Jan 2022 01:19:17 GMT

@Sailamike

if in your screen ask you about PUK, try to

send a private message to Customer Support Agent by Click Here link,

if PIN code then try to call your brand manufacturer.

Re: Locked sim

esjliv — Wed, 19 Jan 2022 01:21:14 GMT

@Sailamike wrote:
my SIM card is locked I need unlock code

@Sailamike try 1234. If you tried too many times you may have locked it. In this case you will need to submit a ticket to customer support (CSA) to help.

OR, is your phone locked to its previous provider?

Can you try the SIM into another unlocked phone to see if you have services?

If locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

If it is a Samsung, you may be able to get it unlocked through them.

Re: Sim lock code

0PX9O4 — Wed, 19 Jan 2022 01:21:29 GMT

@Sailamike

You opened a duplicate thread just now with the same issue.

Please send a private message to CS_Agent with your account details to ask for your PUK (PIN unlock code).

Re: Sim lock code

hTideGnow — Wed, 19 Jan 2022 01:22:22 GMT

HI @Sailamike

you have another post about this

Wht was the exact error message?

let's go back to a single post for easy management.

Re: Sim lock code

Sailamike — Wed, 19 Jan 2022 01:26:45 GMT

“SIM card is locked emergency calls only “

And a key pad to enter code

Re: Sim lock code

hTideGnow — Wed, 19 Jan 2022 01:30:38 GMT

@Sailamike wrote:
“SIM card is locked emergency calls only “
And a key pad to enter code

Yes, this is something PM can assist. Open a ticket with PM Support

click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

Type: Unlock a phone
Click "Sim card PUK"
Click "Contact Us"
Click "Click her to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Sim lock code

Sailamike — Wed, 19 Jan 2022 01:32:45 GMT

Tried opening a ticket but don’t know my username or email associated with this account. I think this is to much trouble gonna have to go back to freedom. At least you can talk to humans

Re: Sim lock code

hTideGnow — Wed, 19 Jan 2022 01:33:52 GMT

@Sailamike wrote:
Tried opening a ticket but don’t know my username or email associated with this account. I think this is to much trouble gonna have to go back to freedom. At least you can talk to humans

@Sailamike an easier way to open ticket then, just direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

no need to enter Self-serve account info

Re: Sim lock code

Anonymous — Wed, 19 Jan 2022 01:36:18 GMT

@Sailamike

Verify your identity (publicmobile.ca)

Re: Sim lock code

Sailamike — Wed, 19 Jan 2022 01:47:36 GMT

Can’t open ticket. Don’t have user idea or password. My phone was working I took sim out put in another phone when I put it back in my own same phone as always it now says sim locked.

Re: Sim lock code

esjliv — Wed, 19 Jan 2022 01:48:11 GMT

@Sailamike wrote:
Tried opening a ticket but don’t know my username or email associated with this account. I think this is to much trouble gonna have to go back to freedom. At least you can talk to humans

@Sailamike - I believe you need to enter your Community credentials (username and password) when submitting the ticket.

We are humans that can point you in the right direction to get this fixed. 🙂

Re: Sim lock code

hTideGnow — Wed, 19 Jan 2022 01:49:32 GMT

HI @Sailamike , just send a message to CS Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But can you confirm one thing, if you put your PM SIM in another phone, it didn't ask you for the SIM PIN unlock code?

Re: Sim lock code

computergeek541 — Wed, 19 Jan 2022 06:50:21 GMT

Re: Sim lock code

darlicious — Wed, 19 Jan 2022 10:10:50 GMT

@Sailamike

It sounds like @esjliv correctly identified the screen you are seeing and the default code needed to unlock it being 1234. If the is is the screen you are seeing then that is your solution. As you can see I did exactly as you did and I get this screen whenever the phone reboots. @Anonymous has mentioned where in your settings you can turn it off to prevent this screen from reappearing.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Sim lock code

Anonymous — Wed, 19 Jan 2022 17:44:10 GMT

@darlicious : Love the ground-perspective pic. But when did I say this?

Re: Sim lock code

darlicious — Wed, 19 Jan 2022 17:47:37 GMT

@Anonymous

In the last week? Somewhere in your settings you could turn it off. I would have tagged it if we could anymore (so stupid?!!) as I would like to turn it off my phone.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.