topic Re: Phone not working in Get Support

Phone not working

evrich — Tue, 18 Jan 2022 22:13:29 GMT

Bought the $20 US roaming pkg and the talk keeps not working. Not happy

Re: Phone not working

0PX9O4 — Tue, 18 Jan 2022 22:14:32 GMT

@evrich

Do you have coverage? Are you able to use data or text messages?

Re: Phone not working

evrich — Tue, 18 Jan 2022 22:15:00 GMT

Yes

Re: Phone not working

0PX9O4 — Tue, 18 Jan 2022 22:16:29 GMT

@evrich

Did the talk/voice feature ever work before since you bought the roaming add-on?

Re: Phone not working

evrich — Tue, 18 Jan 2022 22:16:15 GMT

Yes even earlier today

Re: Phone not working

Anonymous — Tue, 18 Jan 2022 22:16:42 GMT

@evrich

Try manually selecting either of AT&T or T-Mobile, whichever works best for you,

Re: Phone not working

0PX9O4 — Tue, 18 Jan 2022 22:18:16 GMT

@evrich

That's strange, and likely points to an issue that the US carrier is having in that area. I'd suggest you send a private message to CS_Agent to report this issue to them and see if they can do anything to resolve the issue.

Re: Phone not working

evrich — Tue, 18 Jan 2022 22:17:48 GMT

I’ll try. How do you do that

Re: Phone not working

Anonymous — Tue, 18 Jan 2022 22:18:21 GMT

@evrich : Is it possible you bought more than one add-on that had talk in it? Click on Plan Details and see how many lines mention talk. Multiples does not work. You'll need to get a CSA to fix that.

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Re: Phone not working

evrich — Tue, 18 Jan 2022 22:18:55 GMT

Okay thanks

Re: Phone not working

Anonymous — Tue, 18 Jan 2022 22:19:31 GMT

@evrich wrote:
I’ll try. How do you do that

@evrich

which device you have!

Re: Phone not working

evrich — Tue, 18 Jan 2022 22:20:18 GMT

Apple xr

Re: Phone not working

Anonymous — Tue, 18 Jan 2022 22:23:51 GMT

@evrich

From a Home screen, tap Settings Settings icon.
If an app isn't available on your Home screen, swipe left to access the App Library.
Tap Cellular .
Tap 'Cellular Network' or 'Network Selection'.
Tap the Automatic switch to turn off Switch off icon.
Once available networks appear, tap the desired carrier

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

Phone not working

darlicious — Tue, 18 Jan 2022 22:27:30 GMT

@evrich

If you have two US roaming add ons with a talk feature they will cancel each other out and cause calls to drop.

Here is some info about US roaming add ons that should help you.....

While you have to have an active plan to purchase and use US roaming add ons the type of plan you have does not affect the roaming add ons features.
US roaming add ons start the moment you confirm and submit your purchase in your self serve account and expire 240 hours later (10 days×24 hours).
You can pre-load the funds needed to purchase the add ons in your self serve account so you only have to log in, select the US roaming add on and then confirm and submit your purchase.
Wait til late as possible to purchase since they are immediately valid so on free wifi at the destination airport or stopping shortly before the border at mcd's or timmy's to buy the add on while on free wifi.
If you are staying longer than 10 days you must wait a minimum of 24 hours to purchase the same US roaming add on or contact the moderators to add it before the waiting period ends.
If you have two US roaming add ons with a talk feature that overlap the talk feature basically gets disabled. Avoid this....but you will have to get one removed by a moderator to get your calling feature back if this happens.
After purchase reboot your phone and manually select either at&t or T-mobile to get better reception. Some areas have better coverage by either provider so when travelling around the US you will be better served by choosing the provider with better signal strength by locale.
You will recieve incoming texts without any US roaming add ons. Adding the fongo app and textnow app for use on wifi are good to use for a back up plan or you could call forward your pm phone # to your fongo # before you leave Canada and purchase just the US data roaming add on. Fongo also works on mobile data (1 min=0.5mb/100 min=50mb) so you could still recieve incoming pm texts, recieve incoming pm calls to your fongo #/app, outgoing calls from your fongo number and outgoing texts from textnow for free or small fee from fongo.
All US roaming add ons have either unlimted text, talk or both. Only data has limits depending on your purchase 250mb/500mb/1gb. Once the data is consumed it will just stop you could then purchase different roaming add on, wait 24 hr to buy or contact the moderator to buy the same US roaming add on again. (* except talk as previously mentioned.)

Happy travels and Stay--Safe!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Phone not working

Anonymous — Tue, 18 Jan 2022 22:29:13 GMT

@darlicious : ...IOW... 🙂

Re: Phone not working

darlicious — Tue, 18 Jan 2022 22:32:35 GMT

@Anonymous

I needed an intro...

Re: Phone not working

Anonymous — Tue, 18 Jan 2022 22:35:56 GMT

Interesting. I use All Posts. When someone clicks on the Reply button of a post, the reply indicator will show and the subject line will include RE:. When someone clicks on the bottom main Reply button, the subject line does not include RE: and of course no indicator.

Just observations.

Edit: mmm...nope. hmmm. Why do a couple replies from darlicious not have the RE:?

Re: Phone not working

darlicious — Tue, 18 Jan 2022 22:36:59 GMT

@Anonymous

I had not even noticed that difference....

Re: Phone not working

Anonymous — Tue, 18 Jan 2022 22:38:38 GMT

This is the reply button of this most recent post from darlicious.

Re: Phone not working

Anonymous — Tue, 18 Jan 2022 22:39:33 GMT

This is clicking in the box below and click whir buzz I'm in this reply box and click Reply lower down