topic Re: cant receive incoming calls in Get Support

cant receive incoming calls

krisromlew — Tue, 18 Jan 2022 16:21:29 GMT

Re: cant receive incoming calls

Dunkman — Tue, 18 Jan 2022 16:28:55 GMT

More details would be helpful. Did you port over your number when you activated? Did you respond to your old carrier's port confirmation text ? Are you able to receive texts? How is data? Etc.

Might be a stuck port, but more details are needed to confirm.

Re: cant receive incoming calls

hTideGnow — Tue, 18 Jan 2022 16:30:48 GMT

HI @krisromlew It was good before and just stop working? If so, did you reboot your phone? or try to reseat the SIM

Re: cant receive incoming calls

krisromlew — Tue, 18 Jan 2022 16:58:33 GMT

thanks for your reply

i recently ported my number from another carrier on Janu 14

i have data , can text, however no one can call me or leave a voice mail

I also rebooted the phone

and removed and reinstalled the sim card

porting my number from another carrier

krisromlew — Tue, 18 Jan 2022 17:06:42 GMT

hello everyone

I ported my old number on January 14th

Since this time I have not received any incoming calls or received voice mail

I have turned my phone on and off

have taken the sim card out and reinstalled it

I have data and can receive texts

thanks in advance for your assistance

Kris

Re: porting my number from another carrier

softech — Tue, 18 Jan 2022 17:08:36 GMT

@krisromlew sound to me it is a stuck port

did you receive any text from your previous provider and you replied YES within 90 minutes? This is a critical step

There is a number you can call for porting status , I will message you the number. Please check Community in box, envelope icon on top right. It is live support, they can re-rigger the process if you missed it

Re: porting my number from another carrier

Anonymous — Tue, 18 Jan 2022 17:13:47 GMT

@krisromlew

do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link.

please include in your message,
phone number,
which carrier,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck and your welcome to Public Mobile
you will be very happy...with a Fabulous Service..

Re: cant receive incoming calls

Anonymous — Wed, 19 Jan 2022 04:53:08 GMT

@krisromlew

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings ~~and~~ ~~Changing APN Settings~~,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

APN Settings On An IPhone click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

APN Settings On Android device click Here link,

Ensure you have the correct APN settings by visit Here link,

~~Select the brand and model of your phone,~~

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

edited by computergeek541: APN settings aren't related to the ability to receive phone calls

Re: cant receive incoming calls

Anonymous — Tue, 18 Jan 2022 17:24:46 GMT

@krisromlew : So then did you answer the confirmation text from that provider? And what kind of carrier? Cell? VoIP? Copper landline? etc.

Re: cant receive incoming calls

krisromlew — Tue, 18 Jan 2022 17:55:41 GMT

i believe i did.... fido is my previous provider

I called fido and they say that they did not receive the confirmation of the transfer

and that I should contact Public mobile

i no longer have my old sim card

how do I contact public mobile with this request?

Re: cant receive incoming calls

krisromlew — Tue, 18 Jan 2022 18:07:58 GMT

fido says that they did not receive the confirmation for the transfer

and that I should contact public regarding this

how do i proceed

Re: cant receive incoming calls

hTideGnow — Tue, 18 Jan 2022 18:10:27 GMT

HI @krisromlew Yes, there is a number you can call and talk to someone. I will send you the number. Check your Community inbox on the top right, the envelope icon.

Re: cant receive incoming calls

Anonymous — Tue, 18 Jan 2022 18:12:14 GMT

@krisromlew : Without the previous SIM card you will need to coordinate between the two to authorize the transfer.

Contact a Customer Support Agent

Customer Support Agents hours of operation

Everything about everything here

Re: porting my number from another carrier

computergeek541 — Tue, 18 Jan 2022 18:13:13 GMT

Re: porting my number from another carrier

Anonymous — Tue, 18 Jan 2022 18:15:25 GMT

Similar threads from this customer.

Re: cant receive incoming calls

krisromlew — Tue, 18 Jan 2022 18:29:28 GMT

the number you gave me is for Telus!

Re: cant receive incoming calls

Anonymous — Tue, 18 Jan 2022 18:31:41 GMT

@krisromlew : Public Mobile belongs to Telus. If a human told you to go away then call again. It's the Telus porting help line. Or use the other methods I posted.

Re: cant receive incoming calls

krisromlew — Tue, 18 Jan 2022 18:42:51 GMT

i am on hold now..... I tried the other methods to no avail... he is trying to contact his supervisor for assistance

Re: porting my number from another carrier

pkaraa — Tue, 18 Jan 2022 18:44:50 GMT

Looks like the partial port in.

There is a number to call and check the process is complete or not. Ask away if you need.

Normal time for the incoming calls to start is only couple of hours if it is more than that, you should contact support agents by sending a direct msg to CS_agent to sort this out.

Which device you are using and when you are confirming reboot and re-seating of SIM then assuming settings are just correct. You can also check another SIM into this device or this PM SIM to any other device.

Re: cant receive incoming calls

pkaraa — Tue, 18 Jan 2022 18:51:46 GMT

I replied to you in the other thread by you for the same problem.