topic Re: Autopay is not working?????????????? in Get Support

Autopay is not working??????????????

Georgecc — Tue, 18 Jan 2022 17:23:52 GMT

My dad's phone has been disabled because the AutoPay (which hint hint means that money is taken from the credit card automatically, Public Mobile FYI) didn't work. Please resolve!

Re: Autopay is not working??????????????

Anonymous — Tue, 18 Jan 2022 17:26:51 GMT

@Georgecc : Autopay sometimes fails. You'll need to log in or use 611 or 18554public with your 4 digit PIN and manually pay enough to get your balance up to your plan cost. Don't use Amount due on the site.

Re: Autopay is not working??????????????

softech — Tue, 18 Jan 2022 17:33:00 GMT

@Georgecc Can you login to My Account? Confirm if the account is Suspended

Make a manual payment to get your service back first

login to my Account and use the payment tab ((https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/)), and click One time Payment

First try to make a payment using Amount Due.

If there is any error paying that way, try again using "Other" and enter the Plan Amount +$1 extra

If payment successfully processed with one the 2 ways above, check if there is a button Reactivate current plan, click on it

Then logoff My Account and reboot your phone

Re: Autopay is not working??????????????

computergeek541 — Tue, 18 Jan 2022 17:31:58 GMT

Re: Autopay is not working??????????????

Anonymous — Tue, 18 Jan 2022 17:46:17 GMT

@Georgecc

sometime the autopay failed..do you can check your credit card is not expires.

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and log in and re-entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or missing just make sure for it.

How To Update or Remove Your Payment

Follow these steps:

1. sign in to Self-Serve. Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

after you Add your credit card go back,

Click on Payment
Make a Payment
one Time Payment
Payment Type: selected other ( Enter the desired payment amount )
you will do manually enter Amount:$$ + $1 extra
Click ‘Submit’,
after payment successful, you have to do Rebooting your phone
what is meant by rebooting the device turn off and turn it back on.

and how much you pay the extra is will going to your account Available funds:$$ has the amount left, and for next bill cycle the will take it from there automatically,

and if can't fix it you need To Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent,

send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck.

Verify your identity (publicmobile.ca)

Re: Autopay is not working??????????????

pkaraa — Tue, 18 Jan 2022 18:21:24 GMT

@Georgecc wrote:
My dad's phone has been disabled because the AutoPay (which hint hint means that money is taken from the credit card automatically, Public Mobile FYI) didn't work. Please resolve!

Check if there were any changes in the address/phone number or a new card (different CVV)

If no, try topping up your account with $1 and check it is working manually just autopay is not.

Try removing the card and logout and login again in incognito mode and add the card again and test again topping up $1.

If all above is working and it simply missed the payment then send a direct msg to CS_Agent to get more details on this.