topic Re: Moderator in Get Support

Moderator

JohnKivanc — Tue, 18 Jan 2022 14:56:19 GMT

I need help with my account for autopay please

Re: Moderator

Anonymous — Mon, 17 Jan 2022 21:38:53 GMT

@JohnKivanc : What seems to be the problem? Maybe we can help.

Edit:

Contact a Customer Support Agent

Customer Support Agents hours of operation

Everything about everything here

Re: Moderator

dabr — Mon, 17 Jan 2022 21:38:51 GMT

@JohnKivanc Did your payment not go through? You could try logging into your account and if you see the Reactivate button, click it to see if the payment pushes through or select the Payment tab and make a manual payment of the amount due.

You can also purchase vouchers from convenience/gas store or retailers like Walmart, Canadian Tire or LD and SDM and load the funds via the 611 system on your phone.

Re: Moderator

Anonymous — Mon, 17 Jan 2022 21:39:28 GMT

@JohnKivanc

Accepted payments(publicmobile.ca)

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and log in and re-entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or missing just make sure for it.

How To Update or Remove Your Payment

Follow these steps:

1. sign in to Self-Serve. Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

after you Add your credit card go back,

Click on Payment
Make a Payment
one Time Payment
Payment Type: selected other ( Enter the desired payment amount )
you will do manually enter Amount:$$ + $1 extra
Click ‘Submit’,
after payment successful, you have to do Rebooting your phone
what is meant by rebooting the device turn off and turn it back on.

and how much you pay the extra is will going to your account Available funds:$$ has the amount left, and for next bill cycle the will take it from there automatically,

and if can't fix it you need To Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent,

send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck.

Verify your identity (publicmobile.ca)

Re: Moderator

LeePublic — Mon, 17 Jan 2022 21:48:00 GMT

@JohnKivanc Could you please explain more in depth what the problem seems to be?

Re: Moderator

hTideGnow — Mon, 17 Jan 2022 22:19:53 GMT

Hi @JohnKivanc What was the issue with Autopay? did you just join and didn't set Autopay in the beginning? if so, enable it now and PM will actually give you back the Autopay discount for the first month as well. It will credit you back the $2 to your account for the very first month

or you have trouble enabling it? Give us more information and hope we can help

Re: Moderator

Yummy — Mon, 17 Jan 2022 23:04:19 GMT

What kind of assistance you require regarding autopay? Little more details will go a long way...

Re: Moderator

HALIMACS — Mon, 17 Jan 2022 23:31:43 GMT

@JohnKivanc

Sign onto your self serve account.
Click payment tab from your self-serve landing page.
Click manage my card on bottom left side.

Re: Moderator

darlicious — Tue, 18 Jan 2022 00:28:05 GMT

@hTideGnow

Pm does not credit back the first months autopay reward unless you sign up for autopay during the activation process.

Re: Moderator

esjliv — Tue, 18 Jan 2022 02:01:59 GMT

@JohnKivanc wrote:
I need help with my account for autopay please

@JohnKivanc - Did any guess or solve your issue yet?

Do you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew.

So, if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is past your renewal, maybe your autopay failed?

Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone.

If this was an Autopay failure, I would let the Customer Support Agents (CSA) know.

Re: Moderator

hTideGnow — Tue, 18 Jan 2022 02:22:37 GMT

thanks @darlicious I think I got mix up and thought there is a grace period Thanks.