topic Re: No Service in Get Support

No Service

Paul713 — Mon, 17 Jan 2022 16:13:57 GMT

My account is suspended. My amount owing on my bill is 0 but I have no service.

Re: No Service

Anonymous — Mon, 17 Jan 2022 16:18:46 GMT

@Paul713 : If you have a pre-registered payment card then go into Make a Payment and choose the Other amount option in the drop down. Then pay in enough to get your balance up to your plan cost.

Re: No Service

Yummy — Mon, 17 Jan 2022 16:22:07 GMT

When was your renewal date?

Are you on autopay?

If you have no credit card registered with PM you will have to manually pay and then restart your service.

Let us know what causes service suspension so we can advise of next step(s) how to restore it.

Re: No Service

BKNS27 — Mon, 17 Jan 2022 18:01:01 GMT

@Paul713

I would suggest you go on AutoPay and don’t have to worry about monthly payments plus you get a $2 off your monthly bill.

Re: No Service

softech — Mon, 17 Jan 2022 18:06:31 GMT

@Paul713 wrote:
My account is suspended. My amount owing on my bill is 0 but I have no service.

@Paul713 Is today or yesterday the renewal date?

did you already pay the full already and still not able to unsuspend the account?

Please confirm you did pay the full amount by going to Transaction History:

https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

Try to go back to the Payment Tab , Manual payment and make a $1 payment using "Other"

Once paid, check if "Reactivate current plan" button is there.

then logoff from My Account and Reboot your phone

Re: No Service

Anonymous — Mon, 17 Jan 2022 18:17:39 GMT

@Paul713

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

go sign in to Self-Serve, to review your account,

Click on Payment
Make a Payment
one Time Payment
Payment Type: selected other ( Enter the desired payment amount )
you will do manually enter Amount:$$ + $1 extra
Click ‘Submit’,
after payment successful, you have to do Rebooting your phone
what is meant by rebooting the device turn off and turn it back on.

and how much you pay the extra is will going to your account Available funds:$$ has the amount left, and for next bill cycle the will take it from there automatically,

and if still not fix it follow this,

Add Funds to your Plan Amount through Self Serve
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone,
what is meant by rebooting the device turn off and turn it back on.

and if can't fix it you need To Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

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Good Luck..