topic Re: Phone is SIM Network locked in Get Support

Phone is SIM Network locked

guy_sprung — Sun, 05 Jun 2022 10:26:12 GMT

I just bought a plan, and inserted the SIM card. The phone is NOT locked according to Virgin (old provider). I'm prompted to "Enter Network Lock Control Key" to Unlock. IN the meantime, I'm not connected to the network. Is public mobile supposed to provide me with that Network Lock control key? I tried 1234 and 0000 and now I'm down to 8 tries left.

Re: Phone is SIM Network locked

0PX9O4 — Mon, 17 Jan 2022 16:39:56 GMT

@guy_sprung

That code (Also known as an MCK) is phone specific, and you should be able to get it from the manufacturer of the phone.

What kinda phone do you have?

And where did you buy it?

Re: Phone is SIM Network locked

BeachNBeer — Mon, 17 Jan 2022 16:37:42 GMT

@guy_sprung You should call old provider again (whoever you originally got the phone from) and ask for the unlock code as the message you're getting means the phone is locked to another provider still.

Re: Phone is SIM Network locked

Anonymous — Mon, 17 Jan 2022 16:37:28 GMT

If those are the exact words of the message then it sounds like a Samsung phone. Contact Samsung by chat and they can help you. It sounds a lot like a lock to me.

Re: Phone is SIM Network locked

guy_sprung — Mon, 17 Jan 2022 16:38:16 GMT

Thank you- It was Virgin (in fact still have old SIM card) and they said the phone was unlocked. Or are you saying this is something other than a "locked phone"?

Re: Phone is SIM Network locked

softech — Mon, 17 Jan 2022 16:39:39 GMT

@guy_sprung

This is asking for carrier unlock code. Sometimes the carrier thought it was already unlocked but it could be other reason it got locked again. (e.g Samsung phone was originally unlocked but it will lock to the first SIM inserted )

So, call them back and they should be gladly provide you the unlock code

Re: Phone is SIM Network locked

guy_sprung — Mon, 17 Jan 2022 16:39:44 GMT

Thanks so that means I have to contact Samsung?

Re: Phone is SIM Network locked

BeachNBeer — Mon, 17 Jan 2022 16:40:17 GMT

@guy_sprung Samsung Canada live chat has been known to help provide unlock codes from time to time.

https://www.samsung.com/ca/support/#

Re: Phone is SIM Network locked

0PX9O4 — Mon, 17 Jan 2022 16:41:36 GMT

@guy_sprung

Yes you definitely should contact Samsung. I don't think this is a regular network lock (NCK), but a master unlock (or MCK) that is needed. Only the manufacturer of a device can provide the MCK, whereas phone carriers usually provide the NCK.

TLDR: Contact Samsung

Re: Phone is SIM Network locked

guy_sprung — Mon, 17 Jan 2022 16:57:42 GMT

Thank you, second call to Virgin did the trick!

Re: Phone is SIM Network locked

BeachNBeer — Mon, 17 Jan 2022 17:01:56 GMT

@guy_sprung Great you're all set. Welcome to Public Mobile! If you used a referral code for a $10 signup bonus that will be credited to your account within 72 hours of activation.

Re: Phone is SIM Network locked

Anonymous — Mon, 17 Jan 2022 18:15:35 GMT

@guy_sprung

Unlock your phone (publicmobile.ca)

Where to find your PUK (publicmobile.ca)

Re: Phone is SIM Network locked

esjliv — Tue, 18 Jan 2022 02:30:43 GMT

@Anonymous wrote:
@guy_sprung
Unlock your phone (publicmobile.ca)
or
Where to find your PUK (publicmobile.ca)

@Anonymous - OP had there problem fixed 1 hour ago. Sound like locked phone that others mentioned.

Well, it was only just two posts up from yours. 😁