topic Re: Activation not working online in Get Support

Activation not working online

TMe — Mon, 17 Jan 2022 06:24:41 GMT

Activate.publicmobile.ca says oops the site is oops the site is down or having maintenance.. The chatbot says there's no scheduled maintenance

I'd like to register my new sim card and phone

Re: Activation not working online

softech — Mon, 17 Jan 2022 06:29:00 GMT

@TMe Yup, it is down at the moment.

Probably need to keep trying, it is a non-scheduled maintenance, cannot tell how long it will take. 😞

Re: Activation not working online

Anonymous — Mon, 17 Jan 2022 06:34:31 GMT

Hopefully they're fixing Koodo charging and 821.

Re: Activation not working online

TMe — Mon, 17 Jan 2022 06:41:59 GMT

I've had my phone for over a month. I finally got brave enough to activate it and I can't. Lol

Re: Activation not working online

TMe — Mon, 17 Jan 2022 06:42:34 GMT

What is 821

Re: Activation not working online

TMe — Mon, 17 Jan 2022 06:43:44 GMT

Thank you

Re: Activation not working online

Anonymous — Mon, 17 Jan 2022 07:02:57 GMT

@TMe : It's an error code that shows rarely. Don't worry about it unless you get it.

By the way, if you're getting bombarded by people offering you their referral code...they're breaking the rules of the place. You could report them if you like. You could ask openly here for one. You could ask someone in private message.

Re: Activation not working online

TMe — Mon, 17 Jan 2022 08:29:39 GMT

Activation site still down. Someone else said it was down 2 weeks ago and others other times as well. Is this going to be fixed or has it been like this the whole time?? Is there any other way to activate my new phone and SIM card?

Re: Activation not working online

TMe — Mon, 17 Jan 2022 08:34:18 GMT

What is a referral code for ?

I am not New to public mobile. I think I'm going on my 4th year soon . The trouble I'm having is with a new phone and SIM card. I simply want to activate it.

As far as being new to the community, I don't know why I had to re register. I had an account here but I haven't been here in a long time. I haven't needed to

Re: Activation not working online

JK8 — Mon, 17 Jan 2022 10:01:22 GMT

@TMe wrote:
What is a referral code for ?
I am not New to public mobile. I think I'm going on my 4th year soon . The trouble I'm having is with a new phone and SIM card. I simply want to activate it.
As far as being new to the community, I don't know why I had to re register. I had an account here but I haven't been here in a long time. I haven't needed to

When you activate your SIM card you can enter a referral code to receive a $10 credit into your account. ~~You can ask a friend for one or you can ask us here and we will PM one to you.~~

Edit: If you are already a customer here and you have a new phone….you just need to put your old SIM card into your new unlocked phone and reboot. You do not need to activate a new SIM card. Is this a new phone and new SIM card for someone else? If that is the case use your referral code from your self service account.

Re: Activation not working online

TMe — Mon, 17 Jan 2022 08:59:45 GMT

Well that's the best answer I've gotten so far thank you however I have a new SIM card also. The activate page is down the is down the create a self service account is doomed and count is down and visit my account is down. I cannot even find my account number to put in a ticket this is very frustrating frustrating.

Re: Activation not working online

TMe — Mon, 17 Jan 2022 09:00:36 GMT

Not impressed my new phone changes my words after I press send.

Re: Activation not working online

TMe — Mon, 17 Jan 2022 09:05:23 GMT

Hi no this is for myself. Well it says the site is down but do you mean that I should take my SIM card out of my phone that I'm using right now and put it in the new one?

Re: Activation not working online

JK8 — Mon, 17 Jan 2022 09:08:15 GMT

@TMe wrote:
Hi no this is for myself. Well it says the site is down but do you mean that I should take my SIM card out of my phone that I'm using right now and put it in the new one?

Yes put your old SIM card in your new phone and reboot. Do not activate the new SIM card.

Re: Activation not working online

JK8 — Mon, 17 Jan 2022 09:11:16 GMT

@TMe

If you do not know your self service log in information contact a CSA.

Second option below is the easiest.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Hours of operation:

You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in the top right hand corner for a reply from the CSA.

Re: Activation not working online

JK8 — Mon, 17 Jan 2022 09:13:51 GMT

@TMe

Let us know if your old SIM card works in your new unlocked phone? It should.

Re: Activation not working online

TMe — Mon, 17 Jan 2022 09:16:56 GMT

Thanks? I will try that.

Re: Activation not working online

TMe — Mon, 17 Jan 2022 09:17:51 GMT

You are very helpful.. Thank you so much. And I'll let you know.

Re: Activation not working online

TMe — Mon, 17 Jan 2022 13:58:48 GMT

Yes it worked beautifully. It instantly hooked up and and I didn't even have to restart it. Wow. That was almost too easy lol. Thank you again. How can I close this out so people don't keep responding?

Re: Activation not working online

TMe — Mon, 17 Jan 2022 14:16:29 GMT

How do I put this as the correct solution? And remove it from the other one? And thanks again.