topic Re: PUK CODE in Get Support

PUK CODE

Pleaselookforme — Mon, 17 Jan 2022 00:18:04 GMT

this service is disgraceful

i have service with publicmobile

my phone is asking for a PUK code

someone contact me so i can unlock

Re: PUK CODE

Anonymous — Mon, 17 Jan 2022 00:26:57 GMT

@Pleaselookforme

Where to find your PUK (publicmobile.ca)

Re: PUK CODE

computergeek541 — Mon, 17 Jan 2022 00:22:47 GMT

Re: PUK CODE

Pleaselookforme — Mon, 17 Jan 2022 00:23:47 GMT

it just repeats … this same message

Re: PUK CODE

Pleaselookforme — Mon, 17 Jan 2022 00:24:37 GMT

does your company have a telephone support number ????

Re: PUK CODE

Pleaselookforme — Mon, 17 Jan 2022 00:25:16 GMT

its a BOT …. AND THE BOT REPEATS THE SAME QUESTIONS

Re: PUK CODE

Anonymous — Mon, 17 Jan 2022 00:26:44 GMT

@Pleaselookforme

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

send a private message to Customer Support Agent by Click Here link,

Re: PUK CODE

computergeek541 — Mon, 17 Jan 2022 03:13:31 GMT

For help with Rogers or Bell, those companies would need to be contacted.

Re: PUK CODE

Anonymous — Mon, 17 Jan 2022 00:33:09 GMT

@Pleaselookforme : Why would we have a number for Bell?

To your problem...is this a new to you phone? Or an old phone from the back of a drawer? Or did this suddenly appear? What is the exact message your phone is giving you? There are different codes that do different things.

Edit: Or Rogers? If it's a particular code that only the employees here can give you then you've already received the method to contact them. What make/model phone?

Re: PUK CODE

softech — Mon, 17 Jan 2022 00:40:10 GMT

@Pleaselookforme How is the service disgraceful because you cannot get a PUK code?

there are at least 3 different kinds of PUK code. What was the exact message? Give is the exact message. It could be an unlock code which you might need to get from your previous provider. If that is the case, PM would not be able to help

please provide us the exact message

Re: PUK CODE

computergeek541 — Mon, 17 Jan 2022 00:48:14 GMT

Re: PUK CODE

Anonymous — Mon, 17 Jan 2022 00:53:53 GMT

@Pleaselookforme

sorry we all here customer like you and me and we have some information we share to help each other you need to contact service for public mobile only by that link and you need send to hem a private message to you getting help otherwise no one can help you in here.

send a private message to Customer Support Agent by Click Here link,

Re: PUK CODE

Pleaselookforme — Mon, 17 Jan 2022 01:00:52 GMT

hey sunshine.

MY CLAIMS ::: how is the service disgraceful …… Is my claim.

i am not NOT here to have a chit chat with you !!!!!

i made the claim that the service is bad …. and it is my GOD ability to say that.. AS I AM A PAYING CUSTOMER…. i obtained that god right to have an opinion. With cash money.

So companies budget basic like publicmobile and POOR SERVICE …. disgusting service.

Re: PUK CODE

Pleaselookforme — Mon, 17 Jan 2022 01:02:28 GMT

i dont get it

Where To Find Your PUK

A Personal Unlocking Key, or PUK code, allows you to reset your SIM card’s PIN number, after you’ve entered an incorrect PIN three times. To get your PUK code, please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Customer Support Agents by clicking here.

Re: PUK CODE

hTideGnow — Mon, 17 Jan 2022 01:03:15 GMT

HI @Pleaselookforme

If you are interested in solving PUK problem, please open a ticket with Chatbot:

click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

Type: Unlock a phone
Click "Sim card PUK"
Click "Contact Us"
Click "Click her to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: PUK CODE

hTideGnow — Mon, 17 Jan 2022 01:06:35 GMT

HI @Pleaselookforme

or if you are interested in leaving PM and have your number transferred over, please login to My Account and make note of the account number.

You can activate a new line with Rogers or Bell or any other providers. Pick a plan that you like and you can request porting during activation.

You can also go to their store and activate there if you want to have in person service.

Please make sure you have account number handy for the Porting request

Also, you will need to make sure you have a working phone, a phone that still requires puk code would not work. You will need to be able to get a message from PM and you will need to reply YES , and reply within 90 minutes to authenticate the phone number trasnfer.

Re: PUK CODE

Pleaselookforme — Mon, 17 Jan 2022 01:07:52 GMT

interesting

HERE IS A FACT IOS INTERFACE….. ipad Safari WEB BROWSER DIES NOT WORK

with this TELUS web interface… disabled JAVA Javascript

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml6dfoOGWCbzEjqGe8dAWK9FYr&lang=en&

Re: PUK CODE

Pleaselookforme — Mon, 17 Jan 2022 01:08:30 GMT

use another browser …..

Now trying with FIREFOX BROWSER

Re: PUK CODE

Pleaselookforme — Mon, 17 Jan 2022 01:10:10 GMT

NOW TRYING IPAD IOS 15.2xx

WITH CHROME BROWSER

ALso try on my MINT 22 desktop …. or raspberrypi#4/8 with UBUNTU 20.10 installed

Re: PUK CODE

softech — Mon, 17 Jan 2022 01:10:36 GMT

@Pleaselookforme An easier way to open a ticket is to private message directly:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there