topic Re: Can not see $10 referral bonus in my account in Get Support

Can not see $10 referral bonus in my account

Vida1 — Sat, 15 Jan 2022 02:50:05 GMT

Hi. I am a new customer and got my account activated just now. I had inserted a referral code but I do not see the $10 credit on my account. I would appreciate it if you could help me with this issue. Thank you so much.

Re: Can not see $10 referral bonus in my account

esjliv — Sat, 15 Jan 2022 02:53:59 GMT

@Vida1 wrote:
Hi. I am a new customer and got my account activated just now. I had inserted a referral code but I do not see the $10 credit on my account. I would appreciate it if you could help me with this issue. Thank you so much.

@Vida1 the $10 can take up to 72 hours to show up in your available funds area.

EDIT:

If after 3 days, and it does not show up, you can always inquire about this with the Customer Support Team, methods to reach them here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Can not see $10 referral bonus in my account

Vida1 — Sat, 15 Jan 2022 02:53:48 GMT

I am not sure if I had inserted the right code. How can I ask the service support to add that to my account?

Re: Can not see $10 referral bonus in my account

softech — Sat, 15 Jan 2022 02:56:29 GMT

@Vida1 , yes you can still ask it now as long as it was an honest mistake. Just enter a ticket with PM support now:

For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.
Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Can not see $10 referral bonus in my account

esjliv — Sat, 15 Jan 2022 02:55:44 GMT

@Vida1 wrote:
I am not sure if I had inserted the right code. How can I ask the service support to add that to my account?

@Vida1 you will know if you used the right code, if you asked the friend whose referral code you used if they are showing the $1 from your using their code.

Your last four digits of your phone number should also be showing on their account.

So check with them first. Or wait 72 hours, then if nothing contact CSA by link provider previously.

Re: Can not see $10 referral bonus in my account

Anonymous — Sat, 15 Jan 2022 03:00:07 GMT

@Vida1

to you will receive a one-time credit $10..,,they will applied within 3 to 5 business days.

after 5 days if you not showing at your account then you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent,

send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: Can not see $10 referral bonus in my account

computergeek541 — Sat, 15 Jan 2022 17:34:15 GMT