topic Re: Not receiving text messages after US Roaming expires in Get Support

Not receiving text messages after US Roaming expires

jf — Tue, 04 Jan 2022 19:15:47 GMT

Hi,

1. Could you fix my account, I am not receiving text messages anymore after my us roaming expired last night! (I can call and send text, but not receive texts, even from PM subscribers).

2. How do we prevent this from happening? Since you can't tell you are not receiving them anymore.

@Shazia_K

Thanks,

Re: Not receiving text messages after US Roaming expires

Samianauman — Fri, 30 Jun 2017 19:27:28 GMT

Incoming text have nothing to do with u.s roaming i would say try reboot your device or also try your sim in other phone if available to check if its device issues or service.

Re: Not receiving text messages after US Roaming expires

jf — Fri, 30 Jun 2017 19:49:59 GMT

Thanks, This has been tried without success multiple times before posting. As reported by other users, account needs to be fixed by a mod.
JF

Re: Not receiving text messages after US Roaming expires

srlawren — Fri, 30 Jun 2017 22:38:14 GMT

Hi @jf,

Unfortunatley, this bug affects some customers when a US Roaming add-on expires. This *should* resolve itself within 24 hours, so try rebooting your phone about mid-day tomorrow and get someone to send you a test message. Under normal circumstances, I would suggest you private message the moderator team and ask them to help, as they can force the fix on their end. However, unfortunately, right now there is a very popular promo plan running and the moderators are taking up to several days to get to requests. I know they try to process them in approximately first in first out order, so yours request would take several days, by which time it should already have resolved itself.

Re: Not receiving text messages after US Roaming expires

jf — Fri, 30 Jun 2017 23:29:53 GMT

I've been rebooting every hour or so hoping issue will get resolved but it hasen't yet.

Since my last reboot I now lost data. So I only have voice service now.

Re: Not receiving text messages after US Roaming expires

srlawren — Tue, 04 Jul 2017 05:26:42 GMT

@jf has anything changed since your last update?

Re: Not receiving text messages after US Roaming expires

jf — Tue, 04 Jul 2017 11:09:18 GMT

Thanks for checking. Text msg returned after about 24hrs (not a fan, since there is no way to know you can't receive them). I was told by a friend I lost voice mail as well ( that one came back yesterday)

Still don't have data from my bundle (had to purchase addon to stay functional) and haven't been able to see usage since the last "fix" on my account this spring. They are working on the issue.

Re: Not receiving text messages after US Roaming expires

Mary_M — Tue, 04 Jul 2017 12:55:14 GMT

Hey @jf,

I have just sent you a private message, please view it 🙂

Regards,

Mary

Re: Not receiving text messages after US Roaming expires

jf — Tue, 04 Jul 2017 15:58:48 GMT

All good now. Thanks @Mary_M

Re: Not receiving text messages after US Roaming expires

DrDjuro — Wed, 24 Jan 2018 23:53:41 GMT

I have the same problem today. Is there a solution to this issue, or I have to wait for it to go away?

Re: Not receiving text messages after US Roaming expires

srlawren — Thu, 25 Jan 2018 00:26:13 GMT

@DrDjuro

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Not receiving text messages after US Roaming expires

DrDjuro — Thu, 25 Jan 2018 07:16:43 GMT

For the record, I can confirm that contacting the moderators per instructions above helped resolve the issue within 2h of my initial contact. I'm very happy with their responsiveness and a quick resolution.

Re: Not receiving text messages after US Roaming expires

MarkJ — Tue, 16 Oct 2018 23:30:04 GMT

Hello I believe I am having the same issue. I am not receiving any texts following a US roaming add on and this expires tomorrow. I am able to send texts but not receive any. Please let me know if there is something I can do I have reset my phone and reconnected to the network with no change.

Thanks,

Mark

Re: Not receiving text messages after US Roaming expires

Anonymous — Tue, 16 Oct 2018 23:34:11 GMT

@MarkJ wrote:
Hello I believe I am having the same issue. I am not receiving any texts following a US roaming add on and this expires tomorrow. I am able to send texts but not receive any. Please let me know if there is something I can do I have reset my phone and reconnected to the network with no change.

Thanks,
Mark

Did you read the thread you managed to post into?

Did you send a message to the mods?

But it looks like by the time they'd get back to you that the add-on will have expired and that seems to fix it (after a restart).

Re: Not receiving text messages after US Roaming expires

MarkJ — Tue, 16 Oct 2018 23:39:40 GMT

Yes I read the thread seems I basically just have to wait until it expires for this to work unless one of the moderators helps me out? I have messaged one just waiting for a reply now. Hope something can be done soon.

Re: Not receiving text messages after US Roaming expires

Shazaee — Thu, 18 Apr 2019 03:10:47 GMT

I need to have my account reset please I have the same problem not getting text after us roaming plan ended.

Re: Not receiving text messages after US Roaming expires

Anonymous — Thu, 18 Apr 2019 03:12:26 GMT

@Shazaee wrote:
I need to have my account reset please I have the same problem not getting text after us roaming plan ended.

@Moderator_Team < Click this and start the process.

Re: Not receiving text messages after US Roaming expires

baart0910 — Sun, 12 Jan 2020 06:34:11 GMT

I also have received the text that my data roaming add on is about to expire and i havent received texts all day. please inform me on how to fix this service i pay for but am not receiving.

thanks

Re: Not receiving text messages after US Roaming expires

Dunkman — Sun, 12 Jan 2020 06:42:24 GMT

@baart0910

@baart0910 wrote:
I also have received the text that my data roaming add on is about to expire and i havent received texts all day. please inform me on how to fix this service i pay for but am not receiving.
thanks

Usually the problem fixes itself within 24 hours. Known glitch in the system.

You can contact moderator for help.

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

Re: Not receiving text messages after US Roaming expires

cellphoneuser1 — Sun, 12 Jan 2020 06:43:31 GMT

@baart0910 wrote:
I also have received the text that my data roaming add on is about to expire and i havent received texts all day. please inform me on how to fix this service i pay for but am not receiving.
thanks

It'll fix itself in 24 hrs. Or open a ticket to moderators. Click the question mark and type - rep.