topic Re: Not ported, unable to receive calls from SOME phones in Get Support

Not ported, unable to receive calls from SOME phones

matte780 — Fri, 14 Jan 2022 17:44:47 GMT

Hi Everyone,

I got a new number from Public Mobile and activated it two days ago. I can make calls and, sometimes, receive them. However, when I try from my wife's Roger's phone I get "This number has not been assigned". How do I fix this problem? How the hell do you contact support for this clown show? Obviously something is wrong on the backend and no where has anyone ever asked me for details and I keep getting directed to some idiot chatbot who is entirely useless. Any suggestions as to what the hell is going on????

Re: Not ported, unable to receive calls from SOME phones

0PX9O4 — Fri, 14 Jan 2022 17:46:31 GMT

@matte780

You will need to send a message to @CS_Agent with your account details. They will get this sorted out for you within a few hours.

Re: Not ported, unable to receive calls from SOME phones

matte780 — Fri, 14 Jan 2022 17:46:18 GMT

There is no porting. This is a brand new number.

Re: Not ported, unable to receive calls from SOME phones

0PX9O4 — Fri, 14 Jan 2022 17:47:01 GMT

Sorry, I meant to state you will need to get in touch with PM support.

Re: Not ported, unable to receive calls from SOME phones

softech — Fri, 14 Jan 2022 17:50:01 GMT

@matte780 did you try to call from another provider? is the calls going through?

Also, do you have another Rogers friends and confirm if it connects or not from another Rogers line?

Re: Not ported, unable to receive calls from SOME phones

hTideGnow — Fri, 14 Jan 2022 17:51:54 GMT

Hi @matte780 Chatbot is broken, you will have to open ticket by messaging PM Support directly here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**After you opened a ticket, CS Agent will contact you via Community inbox

Re: Not ported, unable to receive calls from SOME phones

jimdh — Sat, 10 Feb 2024 23:38:54 GMT

I can't receive calls from new phones. The call connects but I can't hear anything. They can't hear anything either.