topic Re: No cell service in Get Support

No cell service

Melissa10 — Thu, 13 Jan 2022 20:01:20 GMT

Hi, I have no cell service. Restarted phone etc and it's still not working. Friend is with Telus and she's having no problems.

Re: No cell service

pkaraa — Thu, 13 Jan 2022 20:20:23 GMT

Good that Telus is working. So now with your account, first check self serve if the plan is paid for and active.

Sometimes autopay fails and services gets suspended.

Next you can try reseat the SIM.

Re: No cell service

walker1 — Thu, 13 Jan 2022 20:07:01 GMT

@Melissa10

Try reinstalling your sim card and rebooting your phone. Try choosing just 3G in your phone network settings.

Or there just might be an outage in your area right now.

Log into your account and make sure that it says that your account is active.

Re: No cell service

Anonymous — Thu, 13 Jan 2022 20:04:10 GMT

What recording do you get when you dial 611?

Have a look at devicecheck.ca just in case.

Re: No cell service

dabr — Thu, 13 Jan 2022 20:10:55 GMT

@Melissa10 Could be some temporary issue. Try toggling airplane mode on/off. You can also try setting your network to 3G/WCDMA temporarily.

There could perhaps be a local network outage in your area.

edit:

Re: No cell service

BeachNBeer — Thu, 13 Jan 2022 20:04:52 GMT

@Melissa10 Anything work? Text /data ?

Log into your account? Is status active or suspended?

Re: No cell service

softech — Thu, 13 Jan 2022 20:05:03 GMT

@Melissa10 Did you try login to My Account and confirm the Account Status? Active or Suspended?

What is showing on your phone screen? No Network? SIM not provisioned?

Re: No cell service

darlicious — Thu, 13 Jan 2022 20:11:46 GMT

@Melissa10

Log into self serve and check your account status or call 611 from your phone. If you are suspended make a top up payment by choosing "other" amount. Confirm and submit your payment. Your plan should automatically reactivate. If not got to the usage or plans page. Click on lost/stolen. Suspend your service. Log out/in. Resume service. Your plan will now be automatically reactivated. Check your transaction history for your 30 day plan charge($10) and minute or data charge ($5+).

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: No cell service

Anonymous — Thu, 13 Jan 2022 20:12:36 GMT

@Melissa10

go sign in to Self-Serve, to review your account, status ! or call *611

Check the status of service outages for your Service Status.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

Re: No cell service

Melissa10 — Thu, 13 Jan 2022 20:27:46 GMT

Yes, I'm active, I did all the obvious checks, cell coverage etc. I'm at home, not in a dead zone, and when I try to send a text it just reacts like I have no coverage. Says nothing about my sim. Which I took out for a minute. Twice. Lol. Nothing is working. When I call 611 it tells me to turn airplane mode off, but it's not on and my wifi access etc is perfect.

Re: No cell service

Melissa10 — Thu, 13 Jan 2022 20:31:27 GMT

Device check was fine, that was a good tip, I didn't know about that

Re: No cell service

softech — Thu, 13 Jan 2022 20:39:02 GMT

@Melissa10 on top of the phone screen it should show the status . You see some signal bars? or do you see SIM not provisioned or No Network? or No SIM?

Re: No cell service

darlicious — Thu, 13 Jan 2022 20:39:44 GMT

@Melissa10

Do you have another phone to test your sim card in? Vice versa?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: No cell service

Melissa10 — Thu, 13 Jan 2022 20:49:04 GMT

No I don't.

Re: No cell service

Melissa10 — Thu, 13 Jan 2022 20:49:24 GMT

I have no service. There's no bars

Re: No cell service

softech — Thu, 13 Jan 2022 20:54:58 GMT

@Melissa10 did you get this phone new from a provider or trusted source? or you got this from private sell like Kijiji. Just wondering if the phone is blacklisted.

Please check here with your IMEI

https://www.devicecheck.ca/check-status-device-canada/

Re: No cell service

darlicious — Thu, 13 Jan 2022 20:56:45 GMT

@Melissa10

Just to be extra cautious can you log into your account and click on change sim card. Compare the last 4 digits of your sim card to the 4 listed in your account. They should match. If they do not immediately suspend your service via lost/stolen and change your password. Report back here your findings.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: No cell service

Melissa10 — Thu, 13 Jan 2022 20:57:50 GMT

No it's fine

Re: No cell service

softech — Thu, 13 Jan 2022 21:01:29 GMT

@Melissa10 that is good news.

Open a ticket with PM and hope they can see what's wrong and resolve it quick. Look like PM Support replies quick today, so, you shouldn't need to wait long

And in the mean time, if you have a 2nd phone or a friend around, put your PM sim in another phone for test

Re: No cell service

darlicious — Thu, 13 Jan 2022 21:15:20 GMT

@Melissa10

Download a voip app like fongo or textnow or both so you can make calls and text while on wifi in the meantime. If you have a retail location nearby with a mobile department ask to test your sim in one of their phones there and test a different sim card in your phone. This will help determine if it's a device or a sim card issue. If you contact customer support ask them to reset your Account and reprovision your sim card.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.