topic Re: Change from FIDO to PB in Get Support

Change from FIDO to PB

Son73 — Thu, 13 Jan 2022 17:09:52 GMT

Hi,

I have transferred my line number from FIDO to PB, but my PB and FIDO sim card is not working, neither!

What should I do?

P.S. I have just transferred currently (less than 20 min); would it be OK after 2 hours or not?

Re: Change from FIDO to PB

hTideGnow — Thu, 13 Jan 2022 17:12:50 GMT

Hi @Son73 What is showing on your Public Mobile SIM when you put it in a phone?

try reboot it once

if it shows SIM not provisioned, or if you cannot even make outgoing calls, contact PM Support to confirm if SIM is properly provisioned

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(Keep checking your Community inbox for PM Support reply, they will work with you by message you back. Envelope icon on top right)

Re: Change from FIDO to PB

Anonymous — Thu, 13 Jan 2022 17:12:27 GMT

Did you leave your Fido SIM in to confirm the transfer? How old and what make/model is the phone?

Re: Change from FIDO to PB

BeachNBeer — Thu, 13 Jan 2022 17:13:18 GMT

@Son73 There are alot of factors here so we would need more information to try and assist you.

First was your Fido account still active? When you do the transfer of number you should have received a text message from Fido asking you to reply to authorize the transfer of number. Did you do that?

What phone do you have? Is the phone unlocked?

Re: Change from FIDO to PB

hTideGnow — Thu, 13 Jan 2022 17:13:29 GMT

HI @Son73 ,

For your porting issue, I will private message you a number. You can talk to a live person and they can confirm if the number is ported into PM yet

Re: Change from FIDO to PB

Son73 — Thu, 13 Jan 2022 17:37:51 GMT

tnx

Re: Change from FIDO to PB

Son73 — Thu, 13 Jan 2022 17:38:21 GMT

tnx a lot for your response. It has been resolved 🙂

Re: Change from FIDO to PB

Son73 — Thu, 13 Jan 2022 17:38:45 GMT

tnx, a lot for your response. It has been resolved 🙂

Re: Change from FIDO to PB

Anonymous — Thu, 13 Jan 2022 17:45:38 GMT

Thanks for the update. What resolved the issue?

Re: Change from FIDO to PB

hTideGnow — Thu, 13 Jan 2022 17:47:44 GMT

HI @Son73 Happy it all works out in the end.

Re: Change from FIDO to PB

pkaraa — Thu, 13 Jan 2022 17:58:29 GMT

If your Fido wasn't working then most probably your PM was activated. Now starting from reboot the device to confirming the unlocked phone, it can be anything. Good that it has resolved. If you let us know what resolved the issue then it might help other members too.

Welcome to PM.

Re: Change from FIDO to PB

popping — Thu, 13 Jan 2022 19:56:52 GMT

@Son73

From my experience, it took about 30 minutes to transfer my numbers from Rogers network. While you are waiting for your answer here, Rogers released your number to PM. Just make sure that you can receive phone calls and text messages. If not, let us know.

Welcome to PM and saving...