topic Re: Can't receive calls etc. in Get Support

Can't receive calls etc.

Mitzerl — Thu, 13 Jan 2022 17:23:49 GMT

It has been over a week since I went to Public Mobile and I still haven't been able to receive calls or texts. Very frustrating! Why?

Re: Can't receive calls etc.

JK8 — Thu, 13 Jan 2022 17:27:06 GMT

Did you port a number over?

Re: Can't receive calls etc.

BeachNBeer — Thu, 13 Jan 2022 17:27:14 GMT

@Mitzerl Sounds like your port is Stuck.

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: Can't receive calls etc.

walker1 — Thu, 13 Jan 2022 17:28:56 GMT

@Mitzerl

If you tried to port over a phone number, it probably didn't work out. Did you try to do a port request during your activation?

Re: Can't receive calls etc.

MguestPM — Thu, 13 Jan 2022 17:39:41 GMT

Make sure you did not ignore the transfer request SMS. If you have your old SIM, pop it in and see if your old service provider is still active. if it is the transfer did not work. you will need to open a ticket via simon to start over the transfer process

Re: Can't receive calls etc.

esjliv — Thu, 13 Jan 2022 17:55:55 GMT

@Mitzerl wrote:
It has been over a week since I went to Public Mobile and I still haven't been able to receive calls or texts. Very frustrating! Why?

@Mitzerl - more details would be helpful. A stuck port can prevent calls from coming in, but you should have been able to text in/out at some point.

Did you activate with a new number or transferred over from another provider.

Have you tried:

restarting your phone
removing and reinserting your SIM
toggling to airplane mode and back again
performing a reset of your device's network settings

Can you try your SIM into another compatible phone and see what services you have?

What model of phone do you have?

Re: Can't receive calls etc.

Anonymous — Thu, 13 Jan 2022 18:33:30 GMT

@Mitzerl

you get a new number or you did transfer old number to public mobile! if so

do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link.

please include in your message,
phone number,
which carrier,

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