topic Re: Account blocked in Get Support

Account blocked

Sursen3131 — Thu, 13 Jan 2022 14:58:07 GMT

Can you help me unlock my account

Re: Account blocked

BeachNBeer — Thu, 13 Jan 2022 15:02:05 GMT

@Sursen3131 Provide more details? What error do you get? Do you know your password?..

Re: Account blocked

Dunkman — Thu, 13 Jan 2022 15:03:41 GMT

@Sursen3131

If you are blocked from trying too many incorrect passwords, you will need to wait 1-3 hours for the account to reset and unlock. Then you could try to reset your password.

https://selfserve.publicmobile.ca/forgot-password/

If you need to access your account earlier, you can either submit ticket for customer service help or private message CSA. The ticketing system is glitchy recently, so sending a message may be faster.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CSA agent will need to verify some account details. Expect 1-2 hour wait.

Re: Account blocked

walker1 — Thu, 13 Jan 2022 15:12:55 GMT

@Sursen3131

What do you mean by unlock your account? Are you having trouble getting into your account? What kinda trouble are you having in trying to get into your account?

Do any of your services still work or not?

What message do you get if you dial 611?

Re: Account blocked

Sursen3131 — Thu, 13 Jan 2022 15:16:00 GMT

Your account is locked. I don't even remember having any security questions but it asked for one which I don't remember

Re: Account blocked

BeachNBeer — Thu, 13 Jan 2022 15:18:29 GMT

@Sursen3131

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: Account blocked

walker1 — Thu, 13 Jan 2022 15:34:05 GMT

@Sursen3131

If that's the problem your having with getting into your account, then to get help with that send a private message to CS_Agent and tell them about what you need.

Re: Account blocked

computergeek541 — Thu, 13 Jan 2022 18:46:12 GMT

Re: Account blocked

computergeek541 — Thu, 13 Jan 2022 20:35:20 GMT