topic Re: Overcharged!!!!!!!! in Get Support

Overcharged!!!!!!!!

chrissyh1976 — Thu, 13 Jan 2022 03:46:00 GMT

I was overcharged and cannot reach anyone to get this resolved!!!!!!

Re: Overcharged!!!!!!!!

softech — Thu, 13 Jan 2022 03:49:48 GMT

@chrissyh1976 How much overcharged? how did it happen? do you mind to share and provide more information?

How much are we talking about? do you see the overcharged amount sitting in My Account as Available Fund? If so, and the amount not a lot, you can choose to let it stay there and use for next renewal.

Of course, you can contact PM Support and work out a solution Chatbot is not working at the moment, please message CS Support directly:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Overcharged!!!!!!!!

chrissyh1976 — Thu, 13 Jan 2022 03:54:19 GMT

I had a new card issued so my autopay could not take out my payment and my service was suspended. So I fixed the problem and put in the new card info and my payment of $28.75 came out and my services was immediately restored. But today (2days later) an additional payment of $24.15 was taken out of my account. And it is not showing as credit on my account.

Re: Overcharged!!!!!!!!

Anonymous — Thu, 13 Jan 2022 04:05:00 GMT

Contact a Customer Support Agent

Customer Support Agents hours of operation

Everything about everything here

Re: Overcharged!!!!!!!!

darlicious — Thu, 13 Jan 2022 05:40:07 GMT

@chrissyh1976

Contact customer support with the links provided.

@J_PM

Boy are you going to be slammed when you get back from vacation. Another double charged customer. There is something seriously wrong with the autopay/payment system....among other major glitches appearing since you left.

Re: Overcharged!!!!!!!!

walker1 — Thu, 13 Jan 2022 11:31:30 GMT

@chrissyh1976

Sorry to hear that. There seems to be a glitch with the payment system lately.

You'll have to get that fixed up by a CSA by sending a private message to CS_Agent and ask them to look into your account. They'll make it right for you 😉.

Re: Overcharged!!!!!!!!

computergeek541 — Thu, 13 Jan 2022 19:37:04 GMT

Re: Overcharged!!!!!!!!

esjliv — Sat, 15 Jan 2022 02:34:30 GMT

@chrissyh1976 wrote:
I had a new card issued so my autopay could not take out my payment and my service was suspended. So I fixed the problem and put in the new card info and my payment of $28.75 came out and my services was immediately restored. But today (2days later) an additional payment of $24.15 was taken out of my account. And it is not showing as credit on my account.

@chrissyh1976

Credit cards companies can show both Pending and Authorized charges. Sometimes there are multiple Pending charges show during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized charges and the extra funds are not showing in your Available funds area (as you already said), then contact CSA.