topic Re: Porting problem - no incoming calls in Get Support

Porting problem - no incoming calls

stevehale70 — Tue, 04 Jan 2022 19:15:36 GMT

I have sent you a private message about my daughters phone- the number port is incomplete, she cannot receive any calls.

Please look into this as soon as possible.

Thanks.

Re: Porting problem - no incoming calls

mimmo — Fri, 30 Jun 2017 13:36:22 GMT

hi in the mean time have yo popped in her old sim in teh phone? it shoudl work untilthe port is competed

Re: Porting problem - no incoming calls

stevehale70 — Fri, 30 Jun 2017 13:48:06 GMT

Hi @mimmo

Yes she is juggling the two phones right now 😆

Re: Porting problem - no incoming calls

mimmo — Fri, 30 Jun 2017 13:51:38 GMT

Hopeflly they will get to her issue soon, but at least she isnt without service.

Re: Porting problem - no incoming calls

stevehale70 — Fri, 30 Jun 2017 15:20:20 GMT

@Shazia_K

I love to get this porting issue fixed before Canada Day 👏

Re: Porting problem - no incoming calls

stevehale70 — Fri, 30 Jun 2017 17:22:44 GMT

Thanks for sorting this out quickly, have an awesome Canada Day everyone!

Re: Porting problem - no incoming calls

aphilp14 — Fri, 30 Jun 2017 17:57:58 GMT

@Shazia_K

I am having the same issue where I can't receive incoming calls. It has been over 24 hours now, please help. I also sent a private message yesterday.

Thanks

Re: Porting problem - no incoming calls

ryanlb — Fri, 30 Jun 2017 20:12:37 GMT

I am having the same issue with no incoming calls, I have decided to use the other sim for now so that I can receive calls. I activated at 12:30, can you advise if this process will be completed before the long weekend?

Re: Porting problem - no incoming calls

binaryjay — Fri, 30 Jun 2017 23:04:21 GMT

@Shazia_K

Started port from Freedom a couple hours ago. No incoming calls, phone is stuck on HSPA+ (even though at one point it did switch to LTE, then I rebooted and never got LTE again - yes - APN settings are good), SMS in and out is not consistent. When I call my own phone number, or somebody calls me, my Freedom voicemail box is what answers immediately.

For some reason the account I registered during activation just didn't get created, I later created a new account with the same email and assigned to my phone number which seemed to work.

I have no idea what's going on but I'm not having a great first impression of my decision to switch to Public Mobile right now.

Re: Porting problem - no incoming calls

stevehale70 — Fri, 30 Jun 2017 21:58:33 GMT

I know how frustrating it is, this was my third phone I ported to Publicmobile, however its totally worth the wait- my experience is the moderators always do the best they can!

Happy Canada Day everyone!

Re: Porting problem - no incoming calls

ryanlb — Sat, 01 Jul 2017 17:11:34 GMT

@Shazia_K

Well, now my Freedom mobile sim stopped working totally, so im pretty much without a phone. Hopefully its a sign that the issue is being worked on.....I hope....

Re: Porting problem - no incoming calls

Kduggan975 — Sun, 17 Jun 2018 16:08:15 GMT

I just move my phone number from wind mobile well Freedom mobile to public mobile I'm receiving no incoming calls I am using my Sim

@stevehale70 wrote:
@Shazia_K

I have sent you a private message about my daughters phone- the number port is incomplete, she cannot receive any calls.

Please look into this as soon as possible.

Thanks.

for public and I'm able to make calls and use the Internet but I can't get incoming calls my incoming calls are still going to wind/Freedom I called Freedom and they told Me that there was a problem with the activation and it didn't get cancelled on there and they are missing some type of information that wasn't put in correctly when I did the sim transfer

Re: Porting problem - no incoming calls

casperr — Tue, 31 Jul 2018 00:40:58 GMT

This is quite embarrassing. I helped three people today to port and everything works except incoming calls. They need the phone so it was difficult to explain that it is a common port failure. Hopefully the mod gets to my pm asap

Re: Porting problem - no incoming calls

mimmo — Tue, 31 Jul 2018 00:55:22 GMT

@casperr when porting you need to make sure the account number, and the account name are exactly as found in the old providers system. I have ported a couple lines where the account name was spelt incorrectly. And I had to enter the incorrect spelling into the porting name field.

When you message the mods make sure to give them the porting info so they can re submit the port request. Also the old sim should still work until the port completes.

Re: Porting problem - no incoming calls

casperr — Tue, 31 Jul 2018 01:01:09 GMT

Yeah they are all correct. Old sims don't work anymore for all those 3 Virgin numbers. They've been definitely ported. Just somehow all three, incoming calls don't work. All others work tho.

What time are the mods working till?

Re: Porting problem - no incoming calls

Anonymous — Tue, 31 Jul 2018 01:10:18 GMT

@casperr, Mods work untill 9pm (Eastern) on weekdays.

Re: Porting problem - no incoming calls

casperr — Tue, 31 Jul 2018 01:45:01 GMT

@Anonymous. Thank you. I definitely sent them a message before 9pm eastern time but did not get a reply. Do you know when they open in the morning?

Re: Porting problem - no incoming calls

Anonymous — Tue, 31 Jul 2018 01:56:19 GMT

@casperr, they start at 9AM (Eastern time)

Re: Porting problem - no incoming calls

casperr — Tue, 31 Jul 2018 01:59:52 GMT

Thank you very much