topic Re: Port-out in Get Support

Port-out

Kfriesen1993 — Wed, 12 Jan 2022 16:15:20 GMT

I'm trying to do a port-out, but don't have access to my texts. Is there a way to authorize a port-out that doesn't require receiving a text?

Re: Port-out

softech — Wed, 12 Jan 2022 16:18:20 GMT

@Kfriesen1993 Generally you need to reply the Text the port out. Which provider you are trying to port out and why you cannot receive text or send text?

you are not in Canada at the moment? or you don't have the phone with you?

Re: Port-out

Anonymous — Wed, 12 Jan 2022 16:19:40 GMT

You would need to contact the CSA's to permit the transfer. Click on the envelope by your purple avatar (nice choice 🙂 ) and click on the little pencil in a box icon and then type CS_Agent in the To box and tell your story. They will ask you all kinds of verification questions. No one likes a fraudulent port-out.

Re: Port-out

Meow — Wed, 12 Jan 2022 16:21:15 GMT

Could you clarify 'have no access to text'.

Is your phone working? Are you out of cell range? Out of country?

Majority of porting is done replying to SMS with YES within 90 minutes of receiving it.

Re: Port-out

Kfriesen1993 — Wed, 12 Jan 2022 16:54:05 GMT

I don't have the phone with me.

Re: Port-out

softech — Wed, 12 Jan 2022 17:03:04 GMT

@Kfriesen1993 try to message PM support and hope they approve the port without the text confirmation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Port-out

Anonymous — Wed, 12 Jan 2022 17:50:22 GMT

@Kfriesen1993

remove your autopay from your account before port out,

also you can try ask another carrier the can accept your public mobile account number then you don't need the SMS,

for SMS you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent,

send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Verify your identity (publicmobile.ca)

Re: Port-out

Anonymous — Wed, 12 Jan 2022 17:59:06 GMT

@Anonymous wrote:
also you can try ask another carrier the can accept your public mobile account number then you don't need the SMS,

@Kfriesen1993 : This is incorrect. The intention is for you to confirm the port-out. The new provider can't do that. Otherwise we'd have port-out frauds all over the place.