topic Re: How long should I wait for a reply from Mod in Get Support

How long should I wait for a reply from Mod

grace780 — Tue, 04 Jan 2022 19:15:21 GMT

I was tring to activate a sim card and port number from freedom mobile. I was stuck at the the last step, credit card payment. I've tried more than 10 times and 6 different credit cards. None of them are working. every time I have to go to the begining and start over again. Rellay tired of it. Plus, I've sent 3 private message to 3 different Moderators. None of them reply my message. How long should I wait?

@Mary_M @Shazia_K @Simon_O

Re: How long should I wait for a reply from Mod

Samianauman — Thu, 29 Jun 2017 21:01:27 GMT

Did you tried a different browser. ?

Re: How long should I wait for a reply from Mod

grace780 — Thu, 29 Jun 2017 21:02:35 GMT

yes, tried ie, edge, chrome, firefox

Re: How long should I wait for a reply from Mod

Samianauman — Thu, 29 Jun 2017 21:05:58 GMT

Try safari also when you putting cc details use exact name and address if you have a unit number or apt skip it and see if that help.

Re: How long should I wait for a reply from Mod

SD08 — Thu, 29 Jun 2017 21:17:34 GMT

To answer your original question, the wait time for a response from a moderator is currently as long as 2 days due to a heavy volume of help requests from the promotion.

The best way to request help is by private message to a moderator., since they'll need some personal details such as e-mail, phone number, and SIM card # from you anyway.

Since private messaging is the moderators' preferred communication channel, I recommend you turn on e-mail notifications for receipt of private messages in your community account. To do this, go to Settings -> Preferences -> Private Messenger. Tick the checkbox for "Receive email notifications for new private messages" and click save after making the change. That way you'll be alerted as quickly as possible to any reply from the mods.

Re: How long should I wait for a reply from Mod

grace780 — Thu, 29 Jun 2017 21:23:53 GMT

I've sent private message to Moderators.

2 days! really! I probabaly won't get my freedom mobile number ported over before the promotion end.

Re: How long should I wait for a reply from Mod

SD08 — Thu, 29 Jun 2017 21:36:24 GMT

@grace780 wrote:
I've sent private message to Moderators.
2 days! really! I probabaly won't get my freedom mobile number ported over before the promotion end.

@grace780

PM has extended the promo until Jul 6th, so there's time. As long as you initiate the activation/porting process before the deadline, PM should honour the promo for you. Even if it somehow took until past Jul 6th to get around to helping you, you also have the private message trail, and this thread to show that you tried starting the process on your own.