topic email stating my account is suspended but it's working in Get Support

Autopay issue

Justin_M — Wed, 12 Jan 2022 04:31:57 GMT

Hi, I recently received an email stating that something was wrong with my Autopay renewal, and therefore, my account was deemed to be suspended, However, with Autopay, I received a notification informing me that I paid for the monthly plan yesterday. Is it possible to address this situation because it was alarming in my email feed.

Re: Autopay issue

maxpower — Tue, 11 Jan 2022 19:53:17 GMT

Yes same here, I checked my auto pay and everything looks ok? Trying to login my account and it's SLOWWWWW.

Received an email saying my account is suspended

okellyki — Tue, 11 Jan 2022 19:53:23 GMT

Hi all,

Received an email saying that there was an issue with my auto-payment and my account has been suspended. I'm confused because I got an email yesterday at noon saying thank you for your payment and I can see in my account that my most recent payment of $36 was yesterday (jan 10th). Anybody else run into this issue?

Thanks

Re: Autopay issue

Anonymous — Tue, 11 Jan 2022 19:54:21 GMT

@Justin_M

if showing at your Self-Serve a messages those Expired or Suspended and your services are working, just ignore,,

all customers getting those message the night before day of renewal.

on the date cycle payment is will automatically renewal.

if your services not working

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

go sign in to Self-Serve, to review your account,

Click on Payment
Make a Payment
one Time Payment
Payment Type: selected other ( Enter the desired payment amount )
you will do manually enter Amount:$$ + $1 extra
Click ‘Submit’,
after payment successful, you have to do Rebooting your phone
what is meant by rebooting the device turn off and turn it back on.

and how much you pay the extra is will going to your account Available funds:$$ has the amount left, and for next bill cycle the will take it from there automatically,

and if can't fix it you need To Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent

send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck.

Re: Autopay issue

luvmykitties — Tue, 11 Jan 2022 19:55:36 GMT

I did as well...seems like spam of phishing type email to me. I didn't click on anything in the email and logged onto the web and into my account and it says it is all paid up. 🙂

Re: Autopay issue

Justin_M — Tue, 11 Jan 2022 19:56:05 GMT

Okay, thank you very much for your response.

Re: Autopay issue

Yummy — Tue, 11 Jan 2022 19:56:06 GMT

Usually, when accounts undergo renewal, they will show "suspended" for roughly a 24 hrs period, starting on the eve of renewal date and ending the next morning. Just ensure that there is money in Available Funds. However, if one pays by credit card with Autopay activated, it's a good idea to keep an eye on the process because autopay sometimes fails. In that case, a manual payment is needed to reactivate the account.

Do you see this on your account:

If yes, this is normal as long as you have service.

Re: Autopay issue

okellyki — Tue, 11 Jan 2022 19:56:15 GMT

I also did! Very odd. I think it's all good though!

Re: Received an email saying my account is suspended

0PX9O4 — Tue, 11 Jan 2022 19:56:30 GMT

Is your service still active? I'm guessing it is, in which case you can just ignore the erroneous email. If your service has been interrupted, please send a private message to @CS_Agent with your account details.

Re: Received an email saying my account is suspended

schomey — Tue, 11 Jan 2022 19:57:11 GMT

I got this error as well and I am very confused.

Re: Received an email saying my account is suspended

0PX9O4 — Tue, 11 Jan 2022 19:57:53 GMT

@schomey

What about your service? Is it active? Same process applies to you 🙂

Re: Autopay issue

Anonymous — Tue, 11 Jan 2022 19:58:38 GMT

@luvmykitties , @Justin_M , @okellyki : What's important is whether the services are working. Odd little texts go out erroneously on occasion. As long as things are working you can ignore it.

received email saying i missed payment

philkelly — Tue, 11 Jan 2022 19:59:44 GMT

received email saying i missed payment even though i have auto pay set up and balance say 0$. i also see a charge on my credit card

Received an email saying my account is suspended

AngelaPeh — Tue, 11 Jan 2022 19:59:46 GMT

Hello,

I just received an email saying my account is suspended (I use autopay) and that I need to reactivate my account. However, I received a text yesterday (January 10th) confirming payment has been received. I checked my account and it says my next payment is due February 9th, 2022. Why am I receiving this email?

Thank you,

Angela Peh

Re: Received an email saying my account is suspended

0PX9O4 — Tue, 11 Jan 2022 20:00:28 GMT

See this other thread: https://productioncommunity.publicmobile.ca/t5/Get-Support/Received-an-email-saying-my-account-is-suspended/m-p/770945

Re: received email saying i missed payment

0PX9O4 — Tue, 11 Jan 2022 20:00:37 GMT

See this other thread: https://productioncommunity.publicmobile.ca/t5/Get-Support/Received-an-email-saying-my-account-is-suspended/m-p/770945

Re: Autopay issue

Justin_M — Tue, 11 Jan 2022 20:00:57 GMT

Thanks for your help.

Re: Autopay issue

Justin_M — Tue, 11 Jan 2022 20:01:19 GMT

I appreciate the help.

Re: Received an email saying my account is suspended

Yummy — Tue, 11 Jan 2022 20:02:20 GMT

It looks like some clients are receiving similar email. Could be a case of phishing... Do not click on anything in email.

As long as you have service, you are good and logging into your PM account will confirm that.

What email address is sending these notes?

Re: received email saying i missed payment

KC11 — Tue, 11 Jan 2022 20:02:44 GMT

Same here. Someone must be making some mistakes ...