topic Re: Porting a number from PM to PM in Get Support

Porting a number from PM to PM

Dawanderer — Tue, 04 Jan 2022 19:15:16 GMT

I have two PM accounts, accounts A and B.
I want to change number on Account B by porting a number over from Account A. This will close account A as intended.

I spoke to a moderator but he/she said this is not possible as per policy.

I am trying to do something that is listed as an option under the "Change Number" section in my selfserve portal. The section has two options,
1. Select a new number.
2. Transfer a wireless or wireline number from Public Mobile or another provider.

I am trying to pick option 2 and attempting to transfer from a wireless number from Public Mobile. It is clear from the above text on the selfserve portal, that transferring from one PM account to another PM account is possible.

I would like to keep my account (B) that has a better plan, but the number I would like to keep is on another account (A) with a not-so-good plan.

Please help!! @Shazia_K

Re: Porting a number from PM to PM

Luddite — Thu, 29 Jun 2017 20:18:17 GMT

Agree; I would also like to know whether the note on the transfer phone number page is true or false!

There is a workaround that is not free: Virgin mobile SIM is $5 plus $? for pay as you go. Port out to Virgin; port-in to PM.

Re: Porting a number from PM to PM

SD08 — Thu, 29 Jun 2017 20:24:17 GMT

I'm also interested in the replies to this. (Subscribed)

Re: Porting a number from PM to PM

Shazia_K — Tue, 26 Dec 2017 15:20:50 GMT

PLEASE SEE THE UPDATED: ARTICLE

Hey @Dawanderer,

Thank you for reaching out,

If I understand correctly, you have two accounts, account A and account B.

You want to keep account B but with the phone number related to account A? If this is the case, we can manually change the phone number in the back end but you would be left with two choices for account A.

1. Either keep account A opened with a random phone number that I will assign

2. Permanently close account A.

Let me know if this makes sense.

Thanks,

Shazia

Re: Porting a number from PM to PM

mimmo — Thu, 29 Jun 2017 20:42:25 GMT

You could also port to freedom then freedom to pm and get the 4gb month plan. And depending on what your existing good plan is fall promo? maybe someone else could take it off your hands.

Re: Porting a number from PM to PM

SD08 — Thu, 29 Jun 2017 20:59:56 GMT

@Shazia_K

So, just to be clear on this, what the customer is asking can be done, but only manually by a moderator? If the customer tried doing this using the self-serve option to "transfer a wireless or wireline number from Public Mobile or another provider", what would be the result? A stuck port? A cancelled account A but number not ported (lost)? Or simply a rejected operation?

Re: Porting a number from PM to PM

Shazia_K — Thu, 29 Jun 2017 21:03:15 GMT

@SD08,

Yes, it can be done by us only, If he would to do it by the self-serve portal then it would simply not pass through that step.

Thanks,

Shazia

Re: Porting a number from PM to PM

SD08 — Thu, 29 Jun 2017 21:08:19 GMT

@Shazia_K wrote:
@SD08,

Yes, it can be done by us only, If he would to do it by the self-serve portal then it would simply not pass through that step.

Thanks,

Shazia

Thanks very much for the clarification, Shazia.

Re: Porting a number from PM to PM

Dawanderer — Thu, 29 Jun 2017 21:13:26 GMT

@Shazia_K wrote:
Hey @Dawanderer,

Thank you for reaching out,

If I understand correctly, you have two accounts, account A and account B.

You want to keep account B but with the phone number related to account A? If this is the case, we can manually change the phone number in the back end but you would be left with two choices for account A.

1. Either keep account A opened with a random phone number that I will assign

Or

2. Permanently close account A.

Let me know if this makes sense.

Thanks,

Shazia

@Shazia_K

Yes Shazia the option 2 is what I want. I want to permanenty close account A. Shall I PM you with details now so you can proceed with the change in the backend?

Re: Porting a number from PM to PM

Shazia_K — Thu, 29 Jun 2017 21:17:34 GMT

@Dawanderer,

Awesome! sure, please 😉

@SD08,

You're welcome 😄

Re: Porting a number from PM to PM

Dreamliner — Thu, 29 Jun 2017 23:51:22 GMT

Hello ,

Sorry , just for make sure the procedure is correct,

My account A is for Fall-2016 Promotion which is 12GB/90Days

and

my another account (B) is 6GB/90days.

I would like to keep account A plan/promotion but with number for account B.

I know I will loose number for account A and the whole ofmy account B.

So what should i do? Log-in to account A and request change number , then enter the number for account B? is that correct? or contact to Moderators with PV and explain situation?

Regards

Re: Porting a number from PM to PM

Someone_here — Fri, 30 Jun 2017 00:26:05 GMT

You should contact the mods. No phone number can be ported from PM to PM on the selfserve.

Re: Porting a number from PM to PM

srlawren — Fri, 30 Jun 2017 00:55:56 GMT

@Shazia_K I'm confused. Is this a new option for you guys? This has been asked about in the past and we were told that it was definitely NOT possible, even with moderator assistance. This comes up fairly regularly, so I'd like to know the deal here. In the past I have always told people it was not possible, based on what I had heard from moderators previously.

Re: Porting a number from PM to PM

Shazia_K — Fri, 30 Jun 2017 00:59:50 GMT

Hello @srlawren,

I agree.. but the thing here is that the op does not want the other account active anymore. He chooses to keep only one, so I deactivate the account A and assign the phone number to account B. If he was to keep both accounts active then no, it wouldn't be possible.

Thanks,

Shazia

Re: Porting a number from PM to PM

NDesai — Fri, 30 Jun 2017 01:17:40 GMT

@Shazia_K So if OP wanted to keep account A open, that would be possible? I thought this was impossible even from your end as porting from another account forces account closure. What changed now?

Re: Porting a number from PM to PM

Rockdaddy22 — Fri, 30 Jun 2017 01:10:47 GMT

Seems like it is possible with a temp number.

Re: Porting a number from PM to PM

Shazia_K — Fri, 30 Jun 2017 13:19:13 GMT

@NDesai,

In that case, it can still be possible, like @Rockdaddy22 said with a temporary phone number.

Let's say if OP wants to switch numbers between both accounts then in this case that wouldn't be possible for us to do, no solution at all.

Please let me know if you guys have any other questions 🙂

Cheers,

Shazia

Re: Porting a number from PM to PM

Dreamliner — Mon, 03 Jul 2017 21:09:56 GMT

Guys , Shazia kindly assigned my preferred number to my account with promotion.

So for clarification ,it was not a swapping numbers between accounts. just assigning a number from account A to account B.(You will loose account A and your previous account B number).

Thanks again Shazia

Re: Porting a number from PM to PM

Rockdaddy22 — Tue, 04 Jul 2017 00:55:37 GMT

Thanks for the update, glad she was able to help 🙂

Re: Porting a number from PM to PM

jackfzhao — Sun, 25 Mar 2018 14:12:27 GMT