topic Re: Account in Get Support

Account number

Yuanzhen — Tue, 11 Jan 2022 23:06:19 GMT

I want my account number

Re: Account number

HALIMACS — Tue, 11 Jan 2022 23:11:46 GMT

You'll find it under your self-serve, upper right. Series of numbers starting with 1000000.....

See here:

It's also in the Welcome to Public Mobile e-mail you may have received upon activation. It's embedded in the "To" line of the e-mail

Account

Yuanzhen — Tue, 11 Jan 2022 23:21:57 GMT

I use my email address but I can’t sign in

Re: Account

0PX9O4 — Tue, 11 Jan 2022 23:23:23 GMT

@Yuanzhen

Have you tried the forgot password link? What error are you getting from it?

Re: Account

Anonymous — Tue, 11 Jan 2022 23:49:58 GMT

@Yuanzhen

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

only them will reset for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Account

esjliv — Sat, 15 Jan 2022 16:42:42 GMT

@Yuanzhen wrote:
I use my email address but I can’t sign in

@Yuanzhen - are you currently in a nonpay/suspended status with Public Mobile?

IF so for, how long?

NOTE - after 90 days of suspended/non-payment status, your account will be permanently deactivated, which means you will:

1-Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

If you are wanting your account number to port your phone number out of Public Mobile than your account must be active to transfer out (unless you are porting to Koodo or Telus (possible exceptions)...and within the 90 days of being in nonpay/suspended status).

If your account is current (Active status), then @HALIMACS provided the 2 ways to locate your account number.

But, if you are having difficulty logging into your account using your email, do you know if you ever registered for an account?

If not, you can do that here: https://selfserve.publicmobile.ca/self-registration/

If still issues to log into My Account/Self Serve (and a current customer) ask CSA for assistance.

Contact Public Mobile Representatives, by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent