topic Re: changing email address in Get Support

changing email address

SueUnderhill — Tue, 11 Jan 2022 23:15:45 GMT

How do I change my password on My Account and on the community? Once logged in under "My Account" there is no option to change email address.

Re: changing email address

HALIMACS — Tue, 11 Jan 2022 23:23:05 GMT

@SueUnderhill

To change your username (email address for self serve), you must contact the customer support agent.

(Edit: to change your self serve password, log into your self-serve and look under your "my profile" section on right hand side)

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: changing email address

HALIMACS — Tue, 11 Jan 2022 23:20:16 GMT

On your community profile, to change your email address, it's under the My Settings which you can get to by clicking on your community avatar.

Re: changing email address

0PX9O4 — Tue, 11 Jan 2022 23:22:50 GMT

@SueUnderhill

I'd really recommend using the private message method described above, the chatbot/ticketing system is problematic and there's no reliable data that it yields better/faster results.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: changing email address

SueUnderhill — Tue, 11 Jan 2022 23:24:22 GMT

I was able to change my email in Community but not My Account. Have sent a message to Customer Support.

Re: changing email address

0PX9O4 — Tue, 11 Jan 2022 23:26:44 GMT

Please keep us posted on the progress @SueUnderhill !

Re: changing email address

SueUnderhill — Tue, 11 Jan 2022 23:27:31 GMT

Yes I've done this already and waiting for response...... was able to change my email addy in COmmunity but not My Account

Re: changing email address

SueUnderhill — Tue, 11 Jan 2022 23:35:08 GMT

Check out "My Profile" There's no option to change your email address. I've changed it on the community and have sent a message to customer support to get email changed in My Account

Re: changing email address

mimmo — Tue, 11 Jan 2022 23:50:57 GMT

@SueUnderhill when agents get back to you make them confirm they changed all instances of your old email address. As sometimes they change just the username, not the actual account email (you can test by trying the lost password feature to test if they changed the correct fields)

Re: changing email address

computergeek541 — Tue, 11 Jan 2022 23:58:23 GMT