topic Re: Death in Get Support

Death

rwconnell2428 — Tue, 11 Jan 2022 23:38:41 GMT

My husband passed and my son has taken care of canceling his service. I also have an account and want to change my payment card, but I cannot access my account/number and cannot remember my PIN number to access 611. HELP!!!

Re: Death

mimmo — Tue, 11 Jan 2022 23:43:17 GMT

@rwconnell2428 sorry for your loss.try logging into selfserve. It uses email addresses as the login. If you can't remember the password or the email used try the lost password feature to reset the password.

Once you have access to selfserve then you can change the payment method

Re: Death

rwconnell2428 — Tue, 11 Jan 2022 23:44:57 GMT

I have tried this, but it does not recognize my email as a valid email and when I use our home email my husbands number is the only one listed.

Re: Death

softech — Tue, 11 Jan 2022 23:47:39 GMT

@rwconnell2428

sorry for your lost.

Open a ticket with PM support using private message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Death

mimmo — Tue, 11 Jan 2022 23:53:21 GMT

Did you activate online or in a store. If in-store you might need to create your selfserve account.

Try using all the emails you know in the lost password it will give errors if not recognised or let you proceed if it is in the system

Re: Death

pkaraa — Tue, 11 Jan 2022 23:53:52 GMT

If 'forgot the password' link is not useful for you then try to contact support agents via direct msg to CS_agent and they ll help you in getting back into your self serve account after authorizing.

Sorry for your loss @rwconnell2428

Re: Death

Anonymous — Wed, 12 Jan 2022 00:04:11 GMT

@rwconnell2428

sorry for your loss my condolences.

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent,

you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)