topic Plan in Get Support

Plan

micheljo — Wed, 12 Jan 2022 02:27:33 GMT

Yep changing my plan I'm locked out of Google and I'm I'm locked out a public mobile I need my plans to the $15 so I can start receiving incoming calls

Re: Plan

mimmo — Tue, 11 Jan 2022 23:47:16 GMT

@micheljo did a payment fail? Is your line suspended? What plan are you currently on? All current plans have unlimited incoming calls so unless you are on a grandfathered plan ($10 or $15) which had limited minutes. Then calls should work.

Did you try doing a plan change and that failed causing issues ? If so use the chatbot to submit a ticket to CSagents to investigate.

Re: Plan

Anonymous — Tue, 11 Jan 2022 23:49:12 GMT

@micheljo

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and click Here link to you know how to Change Your Plan online,

you can choose at your next plan renewal date. To change your plan.

or if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: Plan

HALIMACS — Wed, 12 Jan 2022 00:03:28 GMT

@micheljo

Try this:

wait 30 minutes
clear cache and cookies
open an incognito tab
try again

Here's how to change plans:

First login to Self Serve to this screen:

Then, click Change Plan:

Then select desired Plan:

Then choose Change on Next Renewal Date:

Re: Plan

pkaraa — Wed, 12 Jan 2022 00:13:21 GMT

Change your plan so you can start receiving incoming calls?? Is your current plan does not let you receive incoming calls or is your plan shows suspended right now.

Top up your account with $15 and choose the right plan and reactivate.

If you have trouble accessing self serve then send a direct msg to CS_Agent and they ll be able to help you.

Re: Plan

Anonymous — Wed, 12 Jan 2022 00:22:12 GMT

@pkaraa : lol I've been wondering the same things. Waiting for them to update.

Edit: an unintended consequence of the edit indicator is that if you want to correct a spelling mistake or missing word well then...edit!! Other forums I read give a little bit of time before it might get marked as an edit. I guess to allow for little corrections.