topic Re: when my phone srart working after a payment? in Get Support

when my phone srart working after a payment?

nadezhdatoronto — Tue, 11 Jan 2022 19:08:40 GMT

my plan was $15. it was not enouth, balance-$0. and I put $25. phone isnt work. what have Ido more? thank.

Re: when my phone srart working after a payment?

Dunkman — Tue, 11 Jan 2022 19:19:45 GMT

@nadezhdatoronto

In your self service account, is the account status active? or suspended?

Do you see available funds of $25.

Maybe screenshot your payment history page. May provide useful information.

Re: when my phone srart working after a payment?

Anonymous — Tue, 11 Jan 2022 19:20:39 GMT

@nadezhdatoronto : What is the account status? What is the date up top in the light blue? Click on the reactivate button and then see if your services will work and if the date changes.

Re: when my phone srart working after a payment?

darlicious — Tue, 11 Jan 2022 19:23:54 GMT

@nadezhdatoronto

If you are suspended and the $25 is sitting in your available funds then you need to go to the usage or plans page. Click on lost/stolen. Suspend your service. Log out/in. Resume your service. Your plan and service should automatically reactivate. Log out and Reboot.

Re: when my phone srart working after a payment?

Anonymous — Tue, 11 Jan 2022 19:29:51 GMT

@nadezhdatoronto

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

go sign in to Self-Serve, to review your account,at Available funds:$$ is show you any Amount

Click on Payment
Make a Payment
one Time Payment
Payment Type: selected other ( Enter the desired payment amount )
you will do manually enter Amount:$$ + $1 extra
Click ‘Submit’,
after payment successful, you have to do Rebooting your phone
what is meant by rebooting the device turn off and turn it back on.

and how much you pay the extra is will going to your account Available funds:$$ has the amount left, and for next bill cycle the will take it from there automatically,

Re: when my phone srart working after a payment?

nadezhdatoronto — Tue, 11 Jan 2022 19:43:23 GMT

thanks!

Re: when my phone srart working after a payment?

pkaraa — Tue, 11 Jan 2022 20:04:43 GMT

$15 plan was not enough?? You top up with $25??

If this is correct then change the plan and you can choose from now and at next renewal date.

Re: when my phone srart working after a payment?

nadezhdatoronto — Sun, 23 Jan 2022 17:29:34 GMT

thank you everybody for your answers!