topic Re: Password in Get Support

Password

Boum78 — Tue, 11 Jan 2022 16:19:14 GMT

How will make a payment when I can't access my account?

Re: Password

Anonymous — Tue, 11 Jan 2022 16:21:39 GMT

You can buy vouchers in many stores or online and use the 611 service to redeem them. You can use the instant top-up method in a few stores.

Did you try the Forgot your password? link?

Edit: if you know your 4 digit PIN and you have a registered payment card on file then you can also use the 611 service for that method.

Impossible to modify my password

Boum78 — Tue, 11 Jan 2022 16:27:18 GMT

I want to update my new credit card to my account. But the issue is that when I try to go thru forgot password I have not received the link to do so for hours now. What do I do? Go to another service provider? I have been with public mobile for the past 10 years.

Re: Impossible to modify my password

BeachNBeer — Tue, 11 Jan 2022 16:32:05 GMT

@Boum78 Sometimes the system is delayed. Have you checked your spam box?

You can reach out to support. They will help you access your account.

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: Impossible to modify my password

0PX9O4 — Tue, 11 Jan 2022 16:33:45 GMT

@Boum78

I would recommend just sending a private message to the PM agents here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Include your personal info, name, phone number, address, email, PIN (if you remember it), and account number (if you have it). They'll take care of it for you.

The chatbot/ticket method is convoluted and doesn't always work.

Re: Impossible to modify my password

BKNS27 — Tue, 11 Jan 2022 17:47:42 GMT

There seems to be a glitch in the system lately so private message a CS_Agent to help you reset your password but they will need your 4 digit PIN etc as noted by @0PX9O4 .

Re: Impossible to modify my password

Anonymous — Tue, 11 Jan 2022 18:00:20 GMT

@Boum78

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

only them will reset for you,

Here’s How To Contact Customer Support Agent,

you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Impossible to modify my password

Anonymous — Tue, 11 Jan 2022 18:04:22 GMT

@Boum78 : Curious?...do you possibly have a really long email address that you used here at activation? Have you ever received emails from here?

Re: Password

computergeek541 — Tue, 11 Jan 2022 18:05:33 GMT