topic Re: issue with phone in Get Support

issue with phone

rideoutgeorgina — Tue, 04 Jan 2022 09:57:56 GMT

i bought a phone through public mobile in october and its no longer working, i know its a 1 year warranty so what is my next step?

Re: issue with phone

rideoutgeorgina — Mon, 13 Dec 2021 19:03:50 GMT

who do i send it to to be repaired?

Re: issue with phone

t_p — Mon, 13 Dec 2021 19:11:55 GMT

@rideoutgeorgina wrote:
i bought a phone through public mobile in october and its no longer working, i know its a 1 year warranty so what is my next step?

@rideoutgeorgina

Contact Customer support for your issue:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1u3SSUSRlybtjmxj99GRGUBDp9f&lang=en&

Re: issue with phone

Triguy — Mon, 13 Dec 2021 19:19:17 GMT

You would need to submit a ticket to a CSA.

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1u65yogud2Fec8vK1Inj2ZdqJnz&lang=en&

Re: issue with phone

Anonymous — Mon, 13 Dec 2021 19:24:14 GMT

@rideoutgeorgina

Your Certified Pre-Owned warranty has you covered for any manufacturer defects for 1 year (excluding Physical / Liquid damage), starting from the date of purchase. For more information on conditions, and instructions to submit a warranty claim Click here

and you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: issue with phone

rideoutgeorgina — Tue, 11 Jan 2022 17:16:15 GMT

is there a address somewhere that i can return the phone

Re: issue with phone

hTideGnow — Tue, 11 Jan 2022 17:19:58 GMT

HI @rideoutgeorgina , Yes, as long as it is within 30 days, you can request to return for full refund.

To return the phone, you need to open ticket with PM and they will send you a return envelope:

click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot
Follow these these to get to ticket open page quicker:

Type CPO phone
Click Return or Exchange a certfied pre-owned phone
Click Contact Us
Click Click here to submit a ticket
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: issue with phone

rideoutgeorgina — Tue, 11 Jan 2022 17:20:45 GMT

i have followed all the steps but it wont let me submit the ticket..

Re: issue with phone

rideoutgeorgina — Wed, 12 Jan 2022 19:47:26 GMT

i submitted my ticket today, please help me with this issue.