topic Disabled: Account disabled in Get Support

Disabled: Account disabled

allardljosh — Tue, 11 Jan 2022 00:14:36 GMT

Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance.

Re: Disabled: Account disabled

Anonymous — Tue, 11 Jan 2022 00:13:54 GMT

~~Reactivate A Suspended Plan~~

Missed a payment? After your plan expires, all you need to do is top-up your balance to keep the current plan going. You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.After 90 days of non-payment, your account will be permanently deactivated, which means you will:

~~Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.~~
~~Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.~~

Re: Disabled: Account disabled

HALIMACS — Mon, 10 Jan 2022 23:23:21 GMT

@allardljosh

The big question is do you have ACTIVE services (i.e. calling, texting, data use)

I presume you mean your self-serve account has been disabled and you cannot access it?

If so, try waiting one hour, then clear cache and cookies, open an incognito tab, then try again to login.

Re: Disabled: Account disabled

Anonymous — Mon, 10 Jan 2022 23:28:30 GMT

@allardljosh

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

unnecessary but sometime is help, if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network..

go sign in to Self-Serve, to review your account,

Click on Payment
Make a Payment
one Time Payment
Payment Type: selected other ( Enter the desired payment amount )
you will do manually enter Amount:$$ + $1 extra
Click ‘Submit’,
after payment successful, you have to do Rebooting your phone
what is meant by rebooting the device turn off and turn it back on.

and how much you pay the extra is will going to your account Available funds:$$ has the amount left, and for next bill cycle the will take it from there automatically,

and if still not fix it follow this,

Add Funds to your Plan Amount through Self Serve
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone,
what is meant by rebooting the device turn off and turn it back on.

and if can't fix it you need To Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent

send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: Disabled: Account disabled

LeePublic — Mon, 10 Jan 2022 23:28:15 GMT

Is it your self-serve that's the problem? Have you tried "Forget Password" Or "Forget Account" to reset the account. Also, could you spare a few more details regards your issue?

Re: Disabled: Account disabled

darlicious — Mon, 10 Jan 2022 23:58:13 GMT

@allardljosh

Have you ported out your phone number? If so your account is now closed.

Re: Disabled: Account disabled

esjliv — Tue, 11 Jan 2022 00:59:22 GMT

@allardljosh wrote:
Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance.

@allardljosh - sounds like just a finicky website issue. And sometimes that will pop up.

Wait 15 minutes.

Clear your browser's cache/cookies. Then try again.

Or, try opening a Chrome Incognito tab, this helps with silly website issues (not just Public Mobile sites either).

Re: Disabled: Account disabled

esjliv — Tue, 11 Jan 2022 01:01:18 GMT

@darlicious wrote:
@allardljosh
Have you ported out your phone number? If so your account is now closed.

@darlicious oh, maybe ... previous posts may have lead to this.

Re: Disabled: Account disabled

allardljosh — Tue, 11 Jan 2022 02:12:16 GMT

Daniel from support is saying they've stolen my money. Has anyone else had this experience?

Re: Disabled: Account disabled

Anonymous — Tue, 11 Jan 2022 02:18:12 GMT

@allardljosh : The policy here and many pre-paid providers is that there are no refunds/pro-rating. Unlike post-paid providers where they would pro-rate/refund.

I would rather doubt he used that word either. What sort of amount are we talking about?

Re: Disabled: Account disabled

darlicious — Tue, 11 Jan 2022 02:34:28 GMT

@allardljosh

Unless you missed my post to you yesterday.....

‎01-09-2022 07:48 PM

@allardljosh

If you intend to port out I suggest you contact customer support before you do so to ask for a refund for the overpayment you had to make to reactivate your plan. While generally prepaid providers are non refundable pm is reasonable and understands that some glitches result in overpayments by the customers due to no fault of their own. If you are only considering leaving then a few pointers may help you in future when making payments......