topic Re: Us roaming in Get Support

Us roaming

Dsager — Mon, 10 Jan 2022 17:44:32 GMT

Paid for not working

Re: Us roaming

walker1 — Mon, 10 Jan 2022 17:46:59 GMT

Make sure that you go back and actually buy the add on. Just adding the funds to your account doesn't really buy that add on.

Re: Us roaming

Anonymous — Mon, 10 Jan 2022 17:46:59 GMT

@Dsager

For US Roaming 10 day packages
Unlimited U.S. Talk, Text and 250MB Data Bundle = $20
Unlimited U.S. Talk and Text Bundle = $15
Unlimited U.S. Talk Only = $8
Unlimited U.S. Text Only = $8
U.S. Data Only 10 day packages
250MB = $10
500MB = $15
1GB = $20

when you visit U.S. then Purchase it,

sign in to Self-Serve, to review your account, if you found at Available Funds: $$

Try To Purchase Add-Ons Using Your Self-Serve Account

Follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’
Select ‘Confirm my purchase’,
after purchase successful you have to do Rebooting your phone
what is meant by rebooting the device turn off and turn it back on.

review of Add-ons visit Here link...

make sure enable roaming on,
Try manually selecting either of AT&T or T-Mobile, whichever works best for you,
for Re-Purchase Add-ons you need to wait 25 hours after the expiry first Purchase Add-ons or you need to Contact Customer Support Agent by CS_Agent, to them do it for you...

send a private message to Customer Support Agent by Click Here link..

Re: Us roaming

Anonymous — Mon, 10 Jan 2022 17:47:17 GMT

Click on Plan Details and see what you see. If you bought roaming data then you would also see it listed under My Data & Add-ons. Otherwise, you might only have deposited money into your account. It's a rather non-intuitive system. Deposit money then buy.

Re: Us roaming

Yummy — Mon, 10 Jan 2022 17:51:18 GMT

Purchasing an add-on after logging in into your PM account is a two-step process. You need to load funds first and then purchase add on.

Add funds to your PM account: Any funds to buy add-ons come from your balance, so manually add funds to your available balance first.
Buy Add-On: You will actually buy the add-on after you add funds to your account or else you won't have funds to actually buy the add-on. Funds to buy add-on come from Your account (after adding funds in step #1) and not directly from your credit card.

Re: Us roaming

darlicious — Mon, 10 Jan 2022 17:54:01 GMT

@Dsager

Check your account as advised by @Anonymous to see if you only deposited funds in your account or actually purchased the US roaming add on by selecting, confirming and submitting the payment.

Reboot your phone. Make sure your roaming is turned on. Manually select either At&t or T-Mobile.

Re: Us roaming

walker1 — Mon, 10 Jan 2022 17:55:52 GMT

@Dsager

After you verify that you see the add on listed in your overview page of your account, make sure that you TURN ON YOUR ROAMING SETTING on your phone.

Re: Us roaming

Anonymous — Mon, 10 Jan 2022 18:06:28 GMT

@Dsager : You'll only see roaming data on the overview page. You would need to click Plan Details to see talk and or text.

I had understood that turning on roaming anything is only to do with data. I'm not sure it's needed for talk or text.

Re: Us roaming

pkaraa — Mon, 10 Jan 2022 19:19:39 GMT

@Dsager That add-on buying is a two-parts process, one adding the funds to your balance and two - actually buying the add-on.

If that was your first time US roaming addon buy then you need to reset settings to use roaming and choose local provider.

If it was a subsequent buy then it must be 24 hours apart from the previous one expires.