topic Re: Transferring or Changing your Phone Number in Get Support

Re: Transferring or Changing your Phone Number

ash04 — Tue, 04 Jan 2022 03:23:38 GMT

Hi,

I would like to transfer/ port over my Fongo home phone landline number to public mobile.

At present, I already have current public mobile number which I would like to replace it with Fongo number.

I have tried to submit Form via my account link where it asking to provide IMEI number even I pre-selected landline.

Appreciated your help to resolve it and guidance on how to initiate process successfully to port over landline Fongo number to PM.

Thank you.

Re: Transferring or Changing your Phone Number

softech — Tue, 04 Jan 2022 03:34:19 GMT

@ash04 For moving from Fongo phone landline, you don't need IMEI number for the porting request.

You were using Change Phone Number on My Account and you entered the Fongo home phone number? I just tested one, it should give you a form to fill in with name and address and Name on Old Service Provider account. It didn't even ask you for account number. It did ask you for Reseller name and Old Account Password , i think you can skip those as it is optional.

You can submit it first and if any issue, PM will email you and there is a Porting team number you can call back and work out the missing details.

Re: Transferring or Changing your Phone Number

ash04 — Tue, 04 Jan 2022 14:26:40 GMT

@softech - Thanks for all details.

I just followed same steps and after submitting, it reported following error messages.

However, in change phone number Form in my account, there is no field for account number neither serial number. I have already put alternate contact number as well as check authorized box.

So now not sure where the problem exists.

thank you once again.

—————————————————-

Error message:

Your Old Service Provider rejected your transfer request. Common mistakes:

• Account Number doesn’t match Old Service Provider records
• Equipment Serial Number doesn’t match Old Service Provider records
• Security PIN doesn’t match Old Service Provider records
• Alternate Contact Number format (should be 10-digits, no spaces, no dashes)
• Did not check the “I am authorized…” checkbox

Re: Transferring or Changing your Phone Number

softech — Tue, 04 Jan 2022 14:36:23 GMT

@ash04 , Yes, with porting from Fongo, there is no Account number field . Maybe you need to open ticket with CS Support and put in the porting request that way:

For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Transferring or Changing your Phone Number

ash04 — Tue, 04 Jan 2022 21:22:09 GMT

@softech - Thank you very much for your assistance.

I followed your steps and able to get hold to one of CS Agent. He has assisted to complete my porting request.

Thank you once again.

Re: Transferring or Changing your Phone Number

softech — Tue, 04 Jan 2022 21:26:27 GMT

Good News @ash04 !!!

Please note porting from Fongo could take longer could be 3 to 5 business days. Also keep track of the emil you registered with Fongo in case they contact you for confirmation or your approval

Re: Transferring or Changing your Phone Number

ash04 — Sun, 09 Jan 2022 16:17:22 GMT

Thanks @softech

My porting request completed successfully now after 4 business days.

Thank you for all your assistance.

Re: Transferring or Changing your Phone Number

softech — Sun, 09 Jan 2022 16:23:32 GMT

@ash04 Thanks for the update. Yes, 4 business to transfer from Fongo is not too bad 🙂

Enjoy your new service