topic Re: New account activation in Get Support

New account activation

Magwumps — Sun, 09 Jan 2022 15:42:08 GMT

I'm trying to create a new account, however, the first thing I am asked is to enter my cell number so they can send a 6 digit verification code. I currently use a wifi app that doesn't allow me to receive these texts. What do I do now?

Re: New account activation

Anonymous — Sun, 09 Jan 2022 15:44:40 GMT

@Magwumps : Have you activated the SIM in a store already?

Re: New account activation

HALIMACS — Sun, 09 Jan 2022 15:50:38 GMT

@Magwumps

Temporarily disable the Wi-Fi app.

If it's an app you don't need, uninstall it.

EDIT:

Only if you activated in-store would you need to create a self-serve account. In order to create one, click here:

Create a Self-Serve account (publicmobile.ca)

Re: New account activation

esjliv — Sun, 09 Jan 2022 15:56:51 GMT

@Magwumps wrote:
I'm trying to create a new account, however, the first thing I am asked is to enter my cell number so they can send a 6 digit verification code. I currently use a wifi app that doesn't allow me to receive these texts. What do I do now?

@Magwumps - you can only create a Self Serve/My account if you are a current Public Mobile customer.

This means you have an active Public Mobile phone number, or have been active within 90 days.

If this is not your situation, then you need to obtain a SIM card and activate it to create a Self Serve account.

You can activate online here: https://publicmobile.ca/en/on/portal/activation

Re: New account activation

Anonymous — Sun, 09 Jan 2022 15:56:56 GMT

@HALIMACS : I interpret it as that that is where he is. So maybe he'll update us with what his intentions are and what all he's done.

Re: New account activation

Meow — Sun, 09 Jan 2022 18:02:27 GMT

If you signed up with PM at retailer, your SIM should be activated. Create self-serving PM account and all codes will go to your PM phone number.

If you are using phone app, go through phone's app settings and set your phone as default app to handle all calls/sms.

Re: New account activation

computergeek541 — Sun, 09 Jan 2022 18:49:10 GMT

response doesn't address the concern of the customer