topic my email address doesnt work as a username in Get Support

my email address doesnt work as a username

dan99 — Sat, 08 Jan 2022 23:37:46 GMT

Re: my email address doesnt work as a username

hTideGnow — Sat, 08 Jan 2022 23:40:28 GMT

HI @dan99 First try using Forgot Password link. Put in the correct email address and then answer the Security Question.

If that does not work, then you have to open ticket with PM Support

click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

type: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: cant get into acount think the wrong email address was entered when it was set up

hTideGnow — Sun, 09 Jan 2022 00:03:21 GMT

HI @dan99 so, it maybe wrong email address you used? no worry, you can still open ticket as I advised earlier in your other thread, and PM Support can sort it out, will update the email address for you

Again, here is how to engage PM Support:

click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

type: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent