topic Re: Text in Get Support

Text

ZR1 — Sat, 08 Jan 2022 22:50:37 GMT

I have a Samsung S3 phone and I am unable to send a text with an attachment.

Data is on and available.

Flight mode disabled.

Any help I would appreciate.

Thanks, Ziggy

Re: Text

0PX9O4 — Sat, 08 Jan 2022 20:42:34 GMT

@ZR1

MMS only works with a small set of image types. This is by design of this old system of sending media. Can you email them to your recipient instead?

Re: Text

ZR1 — Sat, 08 Jan 2022 20:45:37 GMT

Thanks, I am only sending 1 image and had no problem on other networks. I can email them ok.

Re: Text

softech — Sat, 08 Jan 2022 20:48:16 GMT

@ZR1 what was the error message you got? can you share your APN Settings?

Re: Text

Anonymous — Sat, 08 Jan 2022 20:48:57 GMT

@ZR1

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

for iphone go to Settings > Messages > To turn iMessage on or off,

Turn your data on to send a Picture Messaging in world-wide,

if your data is off and your home internet Wi-Fi is on is not going through the Picture or a video messaging,

you have to do this to going through you will need to turn your data on to send a Picture or a video messaging in world-wide,

make sure your Data is on.

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

Re: Text

0PX9O4 — Sat, 08 Jan 2022 20:50:03 GMT

@ZR1 wrote:
Thanks, I am only sending 1 image and had no problem on other networks. I can email them ok.

Please confirm that your phone has the same APN settings as shown on the following thread:

https://productioncommunity.publicmobile.ca/t5/Get-Support/APN-Setting-for-MMS-only/m-p/199802

Re: Text

ZR1 — Sat, 08 Jan 2022 21:48:49 GMT

There was no error messages, only the message would hang and not be completed. All the APN settings are as posted.

Thanks

Re: Text

softech — Sat, 08 Jan 2022 21:51:28 GMT

@ZR1 a quick and easy way is to try a network reset, but that will wipe your own Wifi settings as well and you will need to reenter password for your Wifi..

or confirm the APN carefully, case sensitive and space counts

Re: Text

darlicious — Sat, 08 Jan 2022 21:55:55 GMT

@ZR1

Try clearing the cache of your messaging app.

Re: Text

ZR1 — Sat, 08 Jan 2022 21:56:03 GMT

All is ok for the APN settings.

Thanks

Re: Text

softech — Sat, 08 Jan 2022 21:57:28 GMT

@ZR1 The image is not too big? it's JPEG? Data turned on?

you can try download other messaging app and try it that way.

Re: Text

ZR1 — Sat, 08 Jan 2022 21:58:57 GMT

Thanks I will give it a try next day.

Re: Text

LeePublic — Sat, 08 Jan 2022 22:21:20 GMT

Your Galaxy S3 could be too old to run some apps (it launched in 2012) and can be a security risk due to it's age. I suggest getting a new cheap Android like the Moto G Pure or G Play 2021 (under $200), there's many affordable options on the market with newer software. If you can afford to upgrade.

Re: Text

softech — Sat, 08 Jan 2022 22:34:56 GMT

@ZR1 For an entry level phone, I suggest Samsung A12 for $210. One of the best entry level at the moment

https://www.samsung.com/ca/smartphones/galaxy-a/galaxy-a12-helio-black-32gb-sm-a125wzkaxac/

Re: Text

LeePublic — Sat, 08 Jan 2022 23:38:45 GMT

Second this, the Galaxy A12 or the Moto G phones are great budget friendly phones.

Re: Text

pkaraa — Sun, 09 Jan 2022 08:35:38 GMT

@ZR1 wrote:
All is ok for the APN settings.
Thanks

A workaround is If APN settings are all good and data is on, airplane mode off then upload the attachment content to third party site and share the link via text to download form there. A cleaning of cache memory is recommended for long term solution.