topic Re: Calling Voice Mail in Get Support

Calling Voice Mail

PaulKozak — Sat, 08 Jan 2022 18:53:57 GMT

Hello,

Just switched to PM and wanted to set up voice mail. With my old company I pressed and held "1" on my keypad and it went to my voicemail. Now it is asking me to set it up by entering a voicemail phone number. What is the voicemail phone number for Public Mobile?

Re: Calling Voice Mail

Anonymous — Sat, 08 Jan 2022 19:49:22 GMT

@PaulKozak

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

review everything about voicemail (publicmobile.ca)

list of Voicemail Access Numbers Community (publicmobile.ca)

Re: Calling Voice Mail

softech — Sat, 08 Jan 2022 18:57:41 GMT

@PaulKozak you can pick one from here. choose one in your same area code.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/td-p/498446

Re: Calling Voice Mail

0PX9O4 — Sat, 08 Jan 2022 19:12:38 GMT

@PaulKozakTo retreive your own voice mail, you can just call your number from your own phone.

Once your new SIM is provisioned (if that doesn't happen automatically after a day or two, you can message a PM agent requesting it), it will recognize it's own phone number, and presumably the "1" key will automatically work then as well.

Re: Calling Voice Mail

PaulKozak — Sat, 08 Jan 2022 19:29:33 GMT

What does it mean "provisioned"?

Re: Calling Voice Mail

Anonymous — Sat, 08 Jan 2022 19:31:48 GMT

@PaulKozak : Your dialer should have an option somewhere to set the voicemail access number. Choose any one from the list provided. It doesn't matter which one due to all plans having Canada-wide.

Some providers use a short code. This one uses a full phone number.

Re: Calling Voice Mail

0PX9O4 — Sat, 08 Jan 2022 19:32:40 GMT

The SIM card can be "updated" remotely from the Telus/Public Mobile servers, to include your new phone number on it.

Re: Calling Voice Mail

softech — Sat, 08 Jan 2022 19:36:02 GMT

SIM provisioning means they have properly setup the SIM in the system. , tie with your account

Yes, usually the voicemail number will get pushed down onto your phone. You can reboot your phone once or twice to see if it comes down. If not , just manually set it up

Re: Calling Voice Mail

0PX9O4 — Sat, 08 Jan 2022 19:34:49 GMT

I agree with @softech , setting up the voicemail access number manually (as your own phone number) shouldn't be complicated to achieve in any case.

Re: Calling Voice Mail

PaulKozak — Sat, 08 Jan 2022 19:43:49 GMT

I tried to set it up manually and entered the number in your list, but it is still asking if I want to 'set up' my voice mail.

Re: Calling Voice Mail

PaulKozak — Sat, 08 Jan 2022 19:44:47 GMT

Right now the only way to access my voice mail is by dialing my own number. I have an android.

Re: Calling Voice Mail

PaulKozak — Sat, 08 Jan 2022 19:46:37 GMT

I chose a number off the list, but my phone is still asking me to set up my voice mail when I push and hold 1 on my key pad. Right now the only way to access my voice mail is to call my own number.

Re: Calling Voice Mail

softech — Sat, 08 Jan 2022 19:48:17 GMT

@PaulKozak iPhone or Android?

you tried putting a 1 in front of it?

and when you call your number, you can access the voicemail without issue?

Re: Calling Voice Mail

pkaraa — Sat, 08 Jan 2022 19:49:43 GMT

Then try setting up your own number as voicemail number or lets say #2 on speeddial then next time you need to check voicemail press and hold "2" instead and voila...

Re: Calling Voice Mail

PaulKozak — Sat, 08 Jan 2022 19:51:21 GMT

Yes, I tried putting 1 in front of it.

Yes, when I call my number I can access the voicemail without issue.

Re: Calling Voice Mail

Anonymous — Sat, 08 Jan 2022 19:53:53 GMT

@PaulKozak : Is your phone telling you this? Or a recording saying this? If the recording then that's the initial set up you need to do.

On my Samsung A31 running A11 - in dialer, 3 dots menu, Settings, Voicemail, Voicemail number. Set that to one of those like +17785804001. Then when you press and hold the one it should get to your voicemail. But you still need to do initial set up.

Re: Calling Voice Mail

0PX9O4 — Sat, 08 Jan 2022 19:55:09 GMT

You do have to go through the setup procedure for voicemail anyway, since this will be your first time using your new voicemail box.

Re: Calling Voice Mail

Anonymous — Sat, 08 Jan 2022 20:08:42 GMT

@PaulKozak

also try to call your number from your device,

and do Rebooting your phone..

Re: Calling Voice Mail

gpixel — Sat, 08 Jan 2022 20:24:22 GMT

@PaulKozak

dial ##004# then ##21# to reset your call forwarding. then try dialing '1' again

Re: Calling Voice Mail

PaulKozak — Sat, 08 Jan 2022 20:23:20 GMT

It is my phone telling me this and I have already entered the number but it is not dialing the new number I entered when I press and hold one.

The initial set up has been done - password made, voicemail recorded, name recorded, etc.