topic Re: Not receiving text messages in Get Support

Not receiving text messages

SirTie — Sat, 08 Jan 2022 17:38:17 GMT

I'm not receiving text from some numbers. Happens randomly.

Re: Not receiving text messages

0PX9O4 — Sat, 08 Jan 2022 18:13:02 GMT

@SirTie

What kinda phone are you on? Do you have iMessage or RCS or "chat messages" turned on on your phone?

Re: Not receiving text messages

0PX9O4 — Sat, 08 Jan 2022 18:13:51 GMT

@SirTieAlso, how long have you had this number? Was it recently ported in from another carrier?

Re: Not receiving text messages

hTideGnow — Sat, 08 Jan 2022 18:18:57 GMT

HI @0PX9O4 seems like you have been with PM for sometime. So, it was good and just having issue?

What kind of phone you have? Any chance you just changed phone?

Try changing to 3G Only for couple days and see if it helps

Re: Not receiving text messages

Anonymous — Sat, 08 Jan 2022 18:29:40 GMT

@SirTie

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

Turn your data on to send a Picture Messaging in world-wide,

if your data is off and your home internet Wi-Fi is on is not going through the Picture or a video messaging,

you have to do this to going through you will need to turn your data on to send a Picture or a video messaging in world-wide,

make sure your Data is on.

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

Re: Not receiving text messages

pkaraa — Sat, 08 Jan 2022 20:31:22 GMT

Only certain numbers...

Have seen this problem in iPhones. Turn off the iMessage and reboot.

Re: Not receiving text messages

esjliv — Sun, 09 Jan 2022 03:08:54 GMT

@SirTie wrote:
I'm not receiving text from some numbers. Happens randomly.

@SirTie do you have an android? If so, ensure Chat Features is turned off.

On your device, open Messages .
At the top right, tap More. Settings.
Tap Chat features.
Toggle "Enable chat features" off.

Also, ensure you do not have any numbers you want to receive from Blocked in you contact list.

Or, settings are set to receive from only those listed in your contacts.