topic Re: Need new pin in Get Support

Need new pin

Sape — Sat, 08 Jan 2022 17:18:26 GMT

Can’t use phone I need a new 4digit pin

Re: Need new pin

Nezgar — Sat, 08 Jan 2022 17:28:57 GMT

@Sape wrote:
Can’t use phone I need a new 4digit pin

Do you need a new voicemail PIN? or a new PIN to access 611?

For voicemail, login to selfserve.publicmobile.ca, and on the overview page click "Reset Voicemail Password".

For 611 PIN, you'll need to open a ticket with the CS agents to change it if you don't remember what you entered when you activated your account.

The chatbot/automated ticket creation system is a little finicky the last week or so, so you might fare better by sending a message directly to the CS agents using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Good luck!

Re: Need new pin

0PX9O4 — Sat, 08 Jan 2022 17:29:13 GMT

...for your phone? Or for the SIM? Is your phone unlocked?

Sape — Sat, 08 Jan 2022 17:46:20 GMT

The phone screen reads PUK(4-8)

Re: Pin

0PX9O4 — Sat, 08 Jan 2022 17:47:30 GMT

Lots of threads lately have discussed this. You'd need to contact an agent to request that PUK (or PIN unlock code). Here's that link again: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Pin

hairbag1 — Sat, 08 Jan 2022 17:48:49 GMT

@Sape wrote:
The phone screen reads PUK(4-8)

Have you used this phone on Public Mobile network in the past ?

If it's a new (used) phone...make sure it's unlocked and not reported as Stolen or Blacklisted.

Re: Pin

Anonymous — Sat, 08 Jan 2022 18:25:22 GMT

@Sape

Where to find your PUK (publicmobile.ca)

you can send a private message to Customer Support Agent by Click Here link,

Re: Pin

0PX9O4 — Sat, 08 Jan 2022 18:26:21 GMT

Hey @Sape please let us know once you've sent that private message.

Re: Need new pin

computergeek541 — Sat, 08 Jan 2022 18:32:48 GMT