topic Need Help Porting My Number in Get Support

Need Help Porting My Number

PaulKozak — Sat, 08 Jan 2022 17:22:14 GMT

Hello, I got a message from public mobile saying I entered the wrong ESN/MEID number and that someone would contact me shortly - can someone help?

Re: Need Help Porting My Number

0PX9O4 — Sat, 08 Jan 2022 17:27:53 GMT

You'd need to get in touch with an agent by sending a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need Help Porting My Number

softech — Sat, 08 Jan 2022 17:28:29 GMT

@PaulKozak Yes, there is a number you can call and talk to someone and provide them the information right a way. I will private message you the number. Check your Community inbox, envelope icon on the top right

Re: Need Help Porting My Number

Anonymous — Sat, 08 Jan 2022 17:29:13 GMT

@PaulKozak : Can you have your old SIM in another phone? Maybe they would call that number. Did you set up an alternative number during activation? They might also call that number.

Re: Need Help Porting My Number

PaulKozak — Sat, 08 Jan 2022 17:50:00 GMT

I haven't removed my old sim card yet. I did set up an alternative number.

Re: Need Help Porting My Number

0PX9O4 — Sat, 08 Jan 2022 17:56:17 GMT

@PaulKozakdid you send in that private message yet buddy?

Re: Need Help Porting My Number

softech — Sat, 08 Jan 2022 17:59:55 GMT

@PaulKozak I know you thought the number I sent you was Telus. Telus owns PM and they share the same porting support team. Call again and they can help on the spot. 🙂