topic Re: Black Friday Promo in Get Support

Black Friday Promo

tilkdog — Sat, 08 Jan 2022 14:32:46 GMT

Wondering how to access the free month of service advertised in the black Friday promo? I was billed for both Nov and Dec.

Thanks for the info

Re: Black Friday Promo

cellphoneuser1 — Sat, 08 Jan 2022 03:46:28 GMT

It arrives as an account credit and it's automatic. When Was your signup date? I can't find it but the offer would say something like credit would be applied within 30 days or 60 days. If it's been longer, open a ticket to a CSA to get a manual credit.

Re: Black Friday Promo

HALIMACS — Sat, 08 Jan 2022 04:23:02 GMT

@tilkdog

Did you activate online?

Here are the remaining terms and conditions from the official announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/Update-Black-Friday-deals-are-here-Don-t-miss-out-2GB-recurring/td-p/748741

Re: Black Friday Promo

esjliv — Sat, 08 Jan 2022 04:30:29 GMT

@tilkdog - If activated as per terms and conditions - either wait another renewal and see if it turns up...or contact CSA, methods to do so found here: https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent

Re: Black Friday Promo

darlicious — Sat, 08 Jan 2022 08:41:16 GMT

@tilkdog

The black Friday promotion was a third month free credit so it will be applied between day 31 and day 60. If you dont see it by day 59 contact customer support to have it added to your account. I have yet to see anyone reporting it being added to their accounts as of yet.

Re: Black Friday Promo

Anonymous — Sat, 08 Jan 2022 19:19:38 GMT

@tilkdog

is will be apply on the 3th month you will receive Black Friday Promo one month service credit check it out your history transactions,

if you need to Contact Customer Support Agent by CS_Agent,

Here’s How To Contact Customer Support Agent

you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Black Friday Promo

softech — Sat, 08 Jan 2022 19:31:28 GMT

@tilkdog check your Transaction history and see if you see PM deposit an amount equal to your plan amount. Load the transaction history for the past 60 days

https://selfserve.publicmobile.ca/Overview/payment/Payment-History/